Augusta Bao
Minneapolis
Summary
Dynamic Service Experience Representative at Nordstrom Rack with a proven track record in delivering exceptional customer service and resolving issues efficiently. Skilled in POS system operation and effective communication, I foster customer loyalty and satisfaction through attentive listening and problem-solving, ensuring a seamless shopping experience.
Overview
3
3
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
01.2025 - 12.2025
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to resolve customer issues efficiently.
- Adapted quickly to changing priorities.
- Engaged customers in a friendly manner to foster loyalty and satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Hostess
Yamato Sushi
03.2024 - 10.2024
- Greeted and seated guests promptly, ensuring optimal flow during dining hours.
- Coordinated with service staff to ensure seamless guest experiences.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Store Associate
Walmart
05.2023 - 09.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register and processed transactions accurately and efficiently.
Education
High School Diploma -
Maple Grove Senior High
Maple Grove, MNBachelor of Science - Nursing
St. Cloud State University
St. Cloud, MN01-2027
Skills
- Time management
- Listening skills
- POS system operation
- Verbal and written communication
- Problem-solving skills
- Goal oriented
Languages
English
Native or Bilingual
Kiro
Native or Bilingual
Timeline
Service Experience Representative
Nordstrom Rack
01.2025 - 12.2025
Restaurant Hostess
Yamato Sushi
03.2024 - 10.2024
Store Associate
Walmart
05.2023 - 09.2023
High School Diploma -
Maple Grove Senior High
Bachelor of Science - Nursing
St. Cloud State University