Summary
Overview
Work History
Education
Skills
Timeline
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Aurora Berg

Minneapolis

Summary

Dynamic and dedicated team member with a proven track record at Bruegger's Bagels, excelling in customer service and teamwork. Skilled in organizing workstations and problem-solving, I consistently enhanced guest satisfaction and operational efficiency. I am determined to be a positive team member in my work environment. As well as being committed to maintaining high standards while fostering positive relationships with customers and colleagues alike.I have been a consistent reinforcement in all of my past jobs. I deliver honest work ethic and reliability. I look forward to new experiences that will help me excel in the futures.

Overview

3
3
years of professional experience

Work History

Team Member

Bruegger's Bagels
09.2024 - Current
  • Assisted in maintaining clean and organized work area to support team efficiency.
  • Engaged with customers to provide exceptional service and address inquiries promptly.
  • Operated tools and equipment safely while adhering to all safety protocols.
  • Worked with team members to achieve daily operation goals and enhance workflow.
  • Make sandwiches on a line, and working a cash register.
  • Janitorial duties such as trash runs, scrubbing tiles, maintaining a clean oven.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Consistently checking store goals to help complete them.


Team Member

Caribou Coffee
02.2023 - 09.2024
  • Assisted in maintaining cleanliness and organization of work area to support team efficiency.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
  • Provided exceptional customer service, fostering positive relationships with regular patrons.
  • Trained new baristas on beverage preparation techniques and store operations.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Learned all the way of a cold bar and a hot bar.

Sales Associate

Garage Clothing Store
01.2023 - 08.2023
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained up-to-date knowledge of current fashion trends and merchandise to drive sales.
  • Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
  • Collaborated with team members to achieve sales goals and optimize inventory management.
  • Organized merchandise displays to maximize visual appeal and attract customer interest.
  • Trained new associates on sales techniques, store policies, and customer service standards.
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

MERC High School
Minneapolis, MN
06-2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and cooperation
  • Clear communication
  • Heavy lifting
  • Organizing work stations
  • Problem-solving

Timeline

Team Member

Bruegger's Bagels
09.2024 - Current

Team Member

Caribou Coffee
02.2023 - 09.2024

Sales Associate

Garage Clothing Store
01.2023 - 08.2023

High School Diploma -

MERC High School

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Aurora Berg