Aurora Umlauf
Hewitt
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Cashier
Casey General Store
Fergus Falls
01.2025 - 04.2025
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
DSP
Prairie Community Services
Fergus Falls
11.2024 - 12.2024
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Contributed to case reviews of client status and progress.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Fast Food Work
Arby's
Fergus Falls
10.2024 - 11.2024
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Line Cook
The Depot Restaurant
Erhard
08.2024 - 10.2024
- Responded quickly to any customer complaints or concerns about their dining experience.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
Cashier
Marathon Gas Station
Underwood
05.2024 - 08.2024
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Dishwasher
The Rusty Nail Winery
Battle Lake
01.2023 - 07.2023
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Sanitized surfaces after each use following standard sanitation practices.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Cabin Cleaner
Bonnie Beach Resort
Battle Lake
06.2021 - 08.2022
- Disposed of trash from cabins in accordance with company guidelines.
- Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
- Dusted furniture, windowsills, walls, radiators, and woodwork in the cabins.
- Transported dirty linen from cabins to laundry facility for cleaning.
- Replenished bathroom supplies such as soap, shampoo, and conditioner when needed.
- Maintained a log of all services performed during each shift.
- Vacuumed carpets and upholstered furniture in the cabins.
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
- Followed all health regulations when handling food items for special events.
- Stocked linens and towels in the cabins according to established procedures.
Education
GED -
Underwood Highschool
Underwood, MinnesotaSkills
- Cash register operation
- Customer service
- Inventory management
- Sales processing
- Price verification
- Conflict resolution
- Payment processing
- Product knowledge
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Adaptability
- Time management skills
- Proficient in [software]
- Cash drawer balancing
- Written and verbal communication
- Daily reporting
- Organizational growth
- Basic math
- Reports and documents
Timeline
Cashier
Casey General Store
01.2025 - 04.2025
DSP
Prairie Community Services
11.2024 - 12.2024
Fast Food Work
Arby's
10.2024 - 11.2024
Line Cook
The Depot Restaurant
08.2024 - 10.2024
Cashier
Marathon Gas Station
05.2024 - 08.2024
Dishwasher
The Rusty Nail Winery
01.2023 - 07.2023
Cabin Cleaner
Bonnie Beach Resort
06.2021 - 08.2022
GED -
Underwood Highschool