Austin Robertson

Achievements

• Top 2% of sales for each applicable year while employed at Carlos O’Kelly’s
• Top 1% of bar sales percentage during the years of 2018, 2019 and 2020 while employed at Carlos O’Kelly’s (No longer tracked after 2020)

Duties

• Attended to guests’ needs in a fast-paced work environment
• Accrued and retained clientele by excelling in customer service and interpersonal communication
• Followed cleaning protocol and procedures to ensure a clean and healthy environment for patrons and teammates
• Collaborated with teammates during busy shifts to handle large orders, ensure timely service and provide an excellent guest experience
• Handled cash and card transactions totaling up to $2000+ per shift
• Trained new employees in both food service and bartending
• Handled closing duties including but not limited to counting the safe, depositing cash and submitting end of day reports
• Oversaw nightly operations while serving patrons

Duties:

• Attended to guests’ needs in a casual bar setting
• Retained clientele by providing excellent customer service
• Handled cash and card transactions

Duties

• Attended to guests’ needs in a casual restaurant setting
• Retained clientele by providing excellent customer service
• Handled cash and card transactions
• Ensured cleaning protocols were completed for ServSafe compliance