Autumn Hlavka
Rochester,MN
Summary
I am looking forward to utilizing my degree in community health and my experience as a receptionist. My objective is to combine my interest in preventative health care with my organizational and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
08.2024 - Current
- Assisting with rooming patients in a high volume department. Average daily patient count of 65-85 patients.
- Maintaining patient records by reviewing their allergies, medications, and taking their vitals.
- Answering phone calls and providing related follow through.
- Coordinating appointment scheduling for patients.
- Assisting with complex clinic operations. For example, requesting pathology slides and outside medical records.
- Training new desk staff on procedures and patient interactions.
- Organizing urgent direct admissions to Saint Mary's.
Receptionist/Business Development Specialist
Camping World
08.2022 - 09.2024
- Greeted new customers and entered them into the sales database.
- Managed multi-line phone systems, directing calls to the appropriate department.
- Managed and organized intake paperwork for the sales team.
- Used SalesForce to reach out to prospective leads.
- Collaborated with sales team to schedule sales appointments.
- Promoted business by posting new inventory on Facebook.
- Captured images of new RVs for the company website.
Guest Services
Target
04.2019 - 10.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Performed regular sanitation of the checkout area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained new employees on POS systems.
- Answered questions about store policies and addressed customer concerns.
- Complete and delivery customer pick-up orders.
Receptionist
Park Place Motorcars
09.2021 - 07.2022
- Managed multi-line phone systems, directing calls to the appropriate department.
- Resolved customer problems and complaints
- Maintained cleanliness and organization of reception area and lobby.
- Accepted delivery of new vehicles and updated inventory records.
- Supported title clerks by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Processed title fees and maintained accurate records in Excel.
Education
Certificate - Microsoft Word
Coursera
Online10-2025
Associate of Science - Community Health
Rochester Community And Technical College
Rochester, Minnesota, MN05-2021
Skills
Customer service
Detail-oriented
Positive attitude
Problem-solving
Public speaking
Time management
Timeline
Desk Operations Specialist
Mayo Clinic
08.2024 - Current
Receptionist/Business Development Specialist
Camping World
08.2022 - 09.2024
Receptionist
Park Place Motorcars
09.2021 - 07.2022
Guest Services
Target
04.2019 - 10.2022
Certificate - Microsoft Word
Coursera
Associate of Science - Community Health
Rochester Community And Technical College