Autumn Mitchell

• Assisted customers in product selection, providing knowledgeable recommendations and enhancing shopping experience.
• Maintained organized sales floor, ensuring product displays are visually appealing and well-stocked.
• Processed transactions accurately using point-of-sale systems, minimizing wait times for customers.
• Resolved customer inquiries and complaints effectively whether that be in person or when answering phone calls when station at the fitting room area, fostering a positive store atmosphere.

• Conducted risk assessments to identify potential threats and vulnerabilities to the store and its product, and also the guests shopping in the store.
• Collaborated with teams to develop and implement security protocols.
• Monitored surveillance systems to ensure compliance with safety regulations.
• Provided training sessions on emergency response procedures for staff members.
• Maintained accurate records of incidents and security measures implemented, ensuring comprehensive documentation was readily accessible for future reference.

This position was a call center specifically used as a resource for bankers with questions or in need of more in depth resolutions for for issues and/or processes above what they were capable of at their branch.

From time to time there was a customer that got through and they were assisted as best as wee could while also being advised to stop in at their nearest bank to take care of what needs they had.

• Assisted customers in account inquiries, enhancing service satisfaction and retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer/banker complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both the customer and banker.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Worked along side coworkers in gathering parts from different area of the plant. Including many times in cutting various part to special sizes/dimensions and some assembly to prep product to be taken to their respective lines to later be fully assembled into its final product form and later shipped to the customer.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Worked with engineering in new ideas to improve the efficiency of of the process or tools used in different departments.
• Worked along side safety to improve safety measures when there were near misses or when safety procedures needed to be refreshed.
• Was promoted to a Senior Lead, taking on more training responsibility when onboarding new associates and what the companies expectations were as well as proper step by step procedures and their differences between various departments and materials.

• Conducted quality inspections to ensure adherence to manufacturing standards and specifications.
• Collaborated with production teams and leadership to identify and resolve quality-related issues promptly.
• Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
• Led and preformed calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
• Maintained accurate documentation of all quality control tests and inspections, supporting traceability efforts.
• Implemented quality control measures, enhancing product reliability and reducing defects.
• Trained new technicians on inspection processes and safety protocols to promote best practices.