Autumn Richards
Osseo
Summary
Dynamic professional with a background in hospitality and education. Known for effective teamwork and adaptability, contributing to positive guest experiences and a collaborative work environment. Eager to leverage these strengths to enhance service quality.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Host
Tavern Bar and Grill
Minnetonka
2025.09 - Current
- Greeted and welcomed guests with a friendly demeanor.
- Managed reservations and seating arrangements efficiently.
- Assisted guests with menu selections and dietary inquiries.
- Monitored dining area for guest needs and satisfaction.
- Handled customer complaints professionally and promptly.
- Trained new hosts on procedures and customer service standards.
- Maintained cleanliness and organization of the host stand area.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Assistant Preschool Teacher
Minneapolis Park and Recreation Board
Minneapolis
2023.06 - 2024.08
- Assisted in implementing daily lesson plans for preschool children.
- Supervised classroom activities to ensure a safe learning environment.
- Supported lead teacher in preparing educational materials and resources.
- Communicated with parents about children's progress and classroom events.
- Assisted in creating and implementing lesson plans for preschoolers.
- Collaborated with other staff members to ensure that all safety protocols were followed at all times.
- Taught children foundational skills in colors, shapes and letters.
- Read stories aloud to the children and discussed them afterwards to gauge understanding.
- Supervised the children while they were engaged in various activities such as arts and crafts, story time, outdoor play.
- Worked closely with colleagues in order facilitate smooth transitions between activities throughout the day.
Education
Osseo Senior High
Osseo, MNSkills
- Classroom management
- Lesson planning
- Effective communication
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Guest feedback
- Team player mentality
- Detail-oriented
- Verbal and written communication
- Adaptable to change
- Professional appearance
- POS software
- Task prioritization
- Workflow optimization
- Hospitality and accommodation
References
References available upon request.
Timeline
Host
Tavern Bar and Grill
2025.09 - Current
Assistant Preschool Teacher
Minneapolis Park and Recreation Board
2023.06 - 2024.08
Osseo Senior High