Ava Koop
Deerwood
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager on Duty
Iron Range Eatery
Deerwood
05.2018 - Current
- Managed floor staff to maintain service quality
- Bar Supervision including Inventory Levels
- Closing tills
- Insuring Food Quality and guest satisfaction
- Ensured Food Dishes were of quality and ready for service
- Coordinated Communication between kitchen and front of house to ensure accuracy and timely food delivery
- Learned entire service and cooking line and were able to independently manage stations
Catering Events Lead Bartender
Northern Pacific Center
Deerwood
06.2023 - 11.2024
- Prepared Alcoholic and non-alcoholic beverages for wedding guests and private events
- Managed Bar set up, stocking, payment processing, inventory, and till
- Maintaining clean and organized bar
- Trained staff on service standards and policies
Bartender
Hardwater Cocktail Lounge
Crosby
02.2022 - 04.2023
- Craft cocktails in an upscale and high volume cocktail bar
- Engaged with customers to enhance their experience and suggest drink options.
- Developed good working relationships with fellow employees through effective communication.
Education
Crosby Ironton High School
Crosby, MNSkills
- Service quality management
- Food safety compliance
- Bar inventory control
- Event coordination
- Staff training and development
- Team leadership
- Problem solving
- Beverage preparation
- Effective up-seller generating highest sales for three consecutive years
Certification
- Liqour Safety Certified
Timeline
Catering Events Lead Bartender
Northern Pacific Center
06.2023 - 11.2024
Bartender
Hardwater Cocktail Lounge
02.2022 - 04.2023
Restaurant Manager on Duty
Iron Range Eatery
05.2018 - Current
Crosby Ironton High School