Ava Preston
Hinckley
Summary
Proven track record of enhancing guest satisfaction at Grand Casino Hinckley, adept in customer service and effective multitasking. Leveraged teamwork and cleaning techniques to maintain pristine environments, significantly reducing wait times. Excelled in greeting guests and complaint handling, showcasing patience and empathy alongside strong problem-solving skills. Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Hostess
Grand Casino Hinckley
07.2024 - Current
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Room Attendant
Grand Casino Hinckley
05.2023 - 10.2023
- Checked appliances in guest rooms to determine good working order.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Crew Member
McDonald's
05.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Zoo Crew Teen Volunteer
Lake Superior Zoo
06.2021 - 04.2022
- Improved communication skills by interacting with diverse groups of individuals during volunteer activities.
- Took care of animals by providing customized enrichment, as well as providing cleaning services.
- Educated guest about animals and environmental causes.
Education
High School Diploma -
Hinckley Finlayson High School
Hinckley, MN05-2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Greeting guests
- Complaint Handling
- Table Bussing
- Housekeeping
- Teamwork
- Cleaning techniques
- Room preparation
- Problem-Solving
Timeline
Hostess
Grand Casino Hinckley
07.2024 - Current
Room Attendant
Grand Casino Hinckley
05.2023 - 10.2023
Zoo Crew Teen Volunteer
Lake Superior Zoo
06.2021 - 04.2022
Crew Member
McDonald's
05.2021 - 06.2022
High School Diploma -
Hinckley Finlayson High School
Similar Profiles
Nindaanis BenjaminNindaanis Benjamin
Server at Grand Casino HinckleyServer at Grand Casino Hinckley
RaeAnne LeafRaeAnne Leaf
Talent Coordinator at Grand Casino HinckleyTalent Coordinator at Grand Casino Hinckley
Linda TarantinoLinda Tarantino
Duel Rated Supervisor Central Reservations at Grand Casino HinckleyDuel Rated Supervisor Central Reservations at Grand Casino Hinckley