Awal Mursidin
Minneapolis
Summary
Dynamic server with a proven track record at Kobe Restaurant, excelling in customer relationship management and food safety compliance. Known for enhancing guest satisfaction and driving repeat business through exceptional service and effective problem-solving. Skilled in menu presentation and fostering collaboration among team members to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Server
kobe restaurant
Minneapolis
2023.08 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Sakurarestaurant
Cockeysville
2022.03 - 2022.06
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
Server
Oishi Sushi
Rockville
2022.01 - 2022.02
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Diploma - Public Relations
University of Padjadjaran
Bandung2005-08
Skills
- Menu presentation
- Food safety compliance
- Customer feedback implementation
- Order management
- Customer relationship management
- Table setup efficiency
- Sales promotion techniques
- Collaboration skills
- Problem solving
- Time management
- Adaptability
- Front-of-house display creation
- Positive and professional
- Order delivery practices
- Table setting
- Wine pairings
- Shift management
- Team member support
- Food and beverage pairings
- Order accuracy
- High volume dining
- Food safety
- Quality control
- Strong work ethic
- Food delivery
- Hostess support
- Relationship management
- Customer service
- Check payment processing
- Liquor, wine, and food service
- Tableside etiquette
Languages
English
Limited
Timeline
Server
kobe restaurant
2023.08 - Current
Server
Sakurarestaurant
2022.03 - 2022.06
Server
Oishi Sushi
2022.01 - 2022.02
Diploma - Public Relations
University of Padjadjaran