Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayan Farah

Minneapolis,MN

Summary

Driven Management Information Systems graduate with experience in IT operations, customer service systems, and data analysis. Proficient in Python, SQL, and Tableau with a proven record of supporting system transitions, resolving technical issues, and enhancing team efficiency. Passionate about leveraging technology to streamline workflows, improve user experiences, and create intelligent, user-focused solutions. Recognized for excellent communication, problem-solving skills, and collaborative approach in dynamic settings.

Overview

8
8
years of professional experience

Work History

Account Support Analyst

RBC
05.2024 - 05.2025
  • Provided operational and technical support for client accounts, ensuring data accuracy and timely resolution of account-related issues
  • Analyzed transaction data and generated reports to identify discrepancies, streamline reconciliation processes, and improve team workflows
  • Collaborated cross-functionally with internal teams to enhance service procedures and maintain compliance with internal security protocols
  • Supported the ongoing development of account management practices through documentation and communication with team leads

Office Administrative Assistant

Community Health Outreach
06.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on our clients.

Front Desk Agent

Hilton Hotels
01.2020 - 05.2023
  • Delivered exceptional front-line guest support, managing reservations, check-ins, and issue resolution using Hilton’s OnQ property management system
  • Played an active role in the successful transition from OnQ to a cloud-based Central Reservation System (CRS), providing feedback and adapting quickly to evolving systems
  • Utilized ServiceNow for internal ticketing and issue tracking, working closely with hotel IT and operations teams to resolve guest-facing and backend technical concerns
  • Assisted in training new front desk staff and contributed to process documentation during system upgrades and onboarding cycles
  • Maintained security and guest data integrity while ensuring a smooth and efficient customer service experience

IT Intern

Medtronic
08.2017 - 08.2018
  • Supported IT project teams with data collection, quality assurance, and system testing for internal platforms
  • Utilized Quality Management Systems (QMS) to ensure procedural compliance, accuracy, and reporting consistency across departments
  • Participated in professional development training focused on IT infrastructure, project lifecycle, and communication with non-technical stakeholders
  • Collaborated with cross-functional teams to identify and resolve inefficiencies within internal IT workflows

Education

BBA - Management Information Systems

University of Minnesota Duluth – Labovitz School of Business And Economics
Duluth, MN
05.2023

Skills

  • Experienced in Python programming
  • SQL database management
  • Tableau data visualization
  • Technical application support
  • Network issue resolution
  • Customer support services
  • Data entry and sourcing
  • Client communication
  • Customer service systems
  • Data analysis

Timeline

Account Support Analyst

RBC
05.2024 - 05.2025

Office Administrative Assistant

Community Health Outreach
06.2023 - 04.2024

Front Desk Agent

Hilton Hotels
01.2020 - 05.2023

IT Intern

Medtronic
08.2017 - 08.2018

BBA - Management Information Systems

University of Minnesota Duluth – Labovitz School of Business And Economics

Similar Profiles

CREATE PROFILE
Ayan Farah