Ayanna Ross
Minneapolis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Advocate
Split Ps INC
04.2024 - Current
- Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.
- Increased public understanding of mental illness by delivering informative presentations at local schools and organizations.
- Advocated for improved access to mental health services within the community, leading to increased funding and program availability.
- Implemented evidence-based practices in counseling sessions, contributing to higher success rates among clientele.
Small Business Owner
T&A Team Cleaning Services LLC
04.2019 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
Suitability Reviewer
Allianz Life Insurance Company of North America
03.2016 - Current
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Improved client satisfaction rates with thorough, well-structured reviews that addressed all key points.
- Assisted management with identifying skill gaps among reviewers, developing targeted training programs aimed at boosting overall team performance.
Customer Service Representative
State of Minnesota
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Bloom Health
01.2012 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
GED -
Hopkins Senior High School
Minnetonka, MN06.2000
Skills
- Behavioral support
- Substance abuse awareness
- Multicultural Competence
- Family engagement
- Self-Care Promotion
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
Accomplishments
Became certified as an Life coach, became a mental health ambassador and a person centered counselor.
Certification
- Person Centered Counselor Training - 12 hours of training.
- Mental health advocate
- Life coach
Timeline
Mental Health Advocate
Split Ps INC
04.2024 - Current
Customer Service Representative
State of Minnesota
06.2021 - 06.2022
Small Business Owner
T&A Team Cleaning Services LLC
04.2019 - Current
Suitability Reviewer
Allianz Life Insurance Company of North America
03.2016 - Current
Customer Care Representative
Bloom Health
01.2012 - 03.2016
GED -
Hopkins Senior High School
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