Aylin Gonzalez

As a Personal Auto Advisor, I play a pivotal role in guiding customers through the car buying process. My responsibilities include utilizing various platforms to assist customers, maintaining accurate records of all interactions, ensuring documentation is up to date, managing communication with customers across different systems, and addressing any financial queries they may have.

some of my responsibility are:

• Help customers navigating our platforms during the car buying journey. Assist them in understanding features, options, and any available promotions or discounts.
• Maintain clear and consistent communication with customers through various channels including phone calls, emails, and online chat. Ensure prompt responses to inquiries and provide relevant information as needed.
• Keep detailed records of all interactions with customers, including conversations, preferences, and any documentation exchanged. Maintain accurate and up-to-date records in our systems for future reference.
• Assist customers in completing necessary documentation for the car buying process. Ensure all paperwork is accurately filled out, submitted on time, and compliant with regulatory requirements.
• Work proficiently with different systems and tools to facilitate communication and streamline processes. Utilize CRM (Customer Relationship Management) software and other platforms effectively to manage customer interactions and documentation.
• Address customer inquiries regarding financing options, payment plans, and other financial aspects of the car buying process. Provide guidance and assistance in understanding terms and conditions, loan options, and budgeting considerations.
• Handle any issues or concerns raised by customers promptly and effectively. Work collaboratively with other team members and departments to resolve issues and ensure customer satisfaction.

• Making sure all operations related to surgeries, strategies, timing, and scheduling are in place
• Talent acquisition process through Indeed
• Running background checks
• Hiring Process including scheduling, interviewing, and onboarding process
• Systematic Organization of employee’s files are in place and up to date
• Participating on quarterly inspections by Department of
• Health
• Making sure all aspects of the business are compliant with Department of Health, all documentation including employee information, doctor’s charts, surgical staff, and operation rooms are cleared and organized
• Processing payments throughout all systems
• Working with different banks for our patient’s financial help program
• Working alongside with Payroll Teams and employee's state documentation.

• Wound Care
• Stitches removal
• Drain removal
• Assistance in closing open wounds/scars inside the OR
• Extract of accumulated liquid in the wound/scar zones
• Always follow up with Post Op patients
• Administrative Aspect:
• Validate payments in the system and balance spending books
• Work with patient medical records (electronically and physical documents)
• Inputting doctor's notes, operative reports and follow ups in the system
• Making follow up phone calls
• Confirming appointments
• Creating schedules for other medical assistants

• Organized and prepare patient scheduling and keeping track of all appointments
• Planning for theme of the month
• Working alongside other coordinators to perform different motivational activities for our elderly patients
• Front office scheduling, checking patients in, and fielding client questions and appointments
• Back-office procedures including lab requisitions, vital signs, assisting doctors, and other procedures
• Worked alongside doctor in both client interaction front office and back office
• Worked with the Microsoft Office Suite, specifically Word,
• Excel, and Outlook
• Assisted the doctor with exams.

• 2012
• Bachelor of Arts: Marketing (Advertising)
• Creating new accounts on all systems for new hires including GoDaddy accounts, Dropbox, Patient Portal and assigning extensions accordingly
• Working with Social Media companies for all marketing aspects including but not limited to before and after picture, patient’s reviews, campaigns, etc
• Working with Contractors, Vendors and Suppliers
• Making sure all supplies in need are order ahead of time and all invoices are paid on time as well
• Performing quarterly performance reviews
• Ensuring all critical aspects of the Clinic are fully understood, apprising employee of the month, motivating the staff through shout outs etc
• Ensuring Coordination Department are handling all unsatisfied patients with care, understanding and appreciation.