Experienced Senior Technical Program Manager known for improving product quality and operational efficiency, with notable achievements in increasing on-time delivery by 20%, reducing defects by 20%, extending product lifespan by 10%, boosting program efficiency by 20% through stakeholder relations, and minimizing project delays through effective communication.
Overview
5
5
years of professional experience
Work History
Technical Infrastructure/Systems Program Manager II
Amazon
08.2022 - Current
Managed complex engineering projects effectively by being able to prioritize tasks based on urgency and impact on the technical infrastructure
Managed complex projects with a focus on optimizing Business Functions within technical infrastructure frameworks
As a Technical Infrastructure Program Manager II, established an inclusive project management framework, improving collaboration between cross-functional teams
Transformed Field Engineering : Designed and implemented a comprehensive program that boosted equipment performance by 25% reduced downtime and optimized engineer effectiveness (reduced troubleshooting time by 30%) % and increased first-time fix rate by 15%
Effectively utilized Defect Management techniques to streamline technical processes, resulting in increased efficiencies and decreased project lead times
Spearheaded initiatives to improve Customer Experience through the successful management and execution of complex technical infrastructure programs
Implemented strategic product management methodologies to optimize technical infrastructure projects
Leveraged market research and supplier network analysis to identify cost-effective spare parts vendors, optimizing inventory management and reducing carrying costs by 10%
Managed and improved the firm's technical infrastructure leveraging artificial intelligence to enhance overall system performance
Managed and mitigated potential threats through effective Identify Risks strategies, ensuring smooth execution of technical infrastructure projects
Demonstrated ability to build relationships with stakeholders and clients, leading to more effective communication and problem-solving within the technical infrastructure scopes
Leveraged extensive customer facing abilities to manage and resolve issues, improving technical infrastructure program efficiency by 30%
Led a team of professionals in complex electrical engineering initiatives as part of wider infrastructure upgrade efforts
Implemented effective resource planning strategies to ensure timely completion of infrastructure projects
Applied expert knowledge of feature selection in the optimization of technical infrastructure, yielding significant improvements in program performance
Oversaw the design of an effective Use Case to guide the successful completion of critical technical infrastructure initiatives
Utilized Excel for creating detailed reports on infrastructure program performance, identifying issues, and proposing solutions
Managed the Documentation Management process ensuring accurate and up-to-date technical information for program management
Played a key role in stakeholder engagement, leading weekly meetings to translate data insights into actionable solutions
Collaborated with Regional Program Managers and Site Teams to diagnose root causes and develop corrective action plans
Led multiple technical projects utilizing Agile Methodology to ensure timely and efficient delivery, while aligning with strategic business objectives
Led a network safety plan to address HVLS fan failure risk across 50+ facilities, identifying root causes, devising corrective actions, and setting up a communication strategy
This reduced the fan blade failure rate by 20% through design reliability enhancements
Managed key aspects of business strategy in the implementation and maintenance of technical infrastructure projects
Managed and executed comprehensive business planning for technical infrastructure projects, leading to an increase in efficiency and cost savings
Developed and implemented a machine lockout/tagout training program, resulting in a 20% decrease in near-miss incidents
Managed multiple projects using Confluence to ensure effective collaboration and efficient execution of technical infrastructure initiatives
Led digital transformation initiatives leveraging computer science methodologies to enhance technical infrastructure performance
Led critical updates and maintenance for the firm's technical infrastructure, utilizing expert computer engineering capabilities
Delivered effective Technical Guidance to a team of engineers, leading to successful implementation of key infrastructure projects
Managed and developed the Technical Requirements necessary for infrastructure projects, ensuring successful completion within agreed timeframes
Spearheaded the integration of innovative product development strategies within the context of technical infrastructure projects
Managed diverse projects that enhanced my Multi-Disciplined approach to technical infrastructure solutions
Managed a team to ensure efficient solution delivery in alignment with the program's technical infrastructure goals.
Area Operations Manager II
Amazon
01.2021 - 08.2022
Spearheaded an A3 team to streamline AFE process, boosting efficiency by 20% (from 160 UPH to 180 UPH) through enhanced readiness, minimized idle time and optimized employee performance
Partnered with a data analyst to develop automated audits for key performance areas SOS/EOS readiness, idle time, associate engagement
Reduced rework by 25% and fostered associate development through a successful training program, promoting 4 process assistants to management roles
Demonstrated Highly Organized approach in managing project timelines and milestones to ensure timely delivery
Implemented complex projects with a humble and collaborative mindset, greatly improving cross-departmental cooperation.
Manufacturing Engineer
Catheters and Medical Designs Inc.
06.2020 - 08.2020
Used data analysis to identify and address inefficiencies in catheter production, particularly long setup times
Applied Kaizen events and 5S principles, resulting in a 25% decrease in setup time and boosting overall production efficiency by 15%
Developed and implemented standardized operating procedures (SOPs) for assembly methods, ensuring consistent quality throughout production
Provided comprehensive training programs to technicians and assemblers, empowering them to perform tasks efficiently and effectively
Spearheaded the integration of IQ, OQ, and PQ protocols into the catheter manufacturing process
This comprehensive approach ensured consistent quality throughout production and facilitated seamless compliance with regulatory requirements (FDA QSR)
Led and mentored a team of 25 clean room employees, fostering a collaborative culture focused on continuous improvement and quality control
Exemplified strong presentation skills in delivering detailed reports on the progress of infrastructure projects, facilitating understanding within all levels of the organization
Implemented comprehensive learning programs for new hires to ensure seamless integration into the department.
Manufacturing Engineer Intern
Medtronic Inc.
06.2019 - 06.2019
Key Accomplishments:
Implemented value stream mapping for a transactional process, identifying opportunities to streamline workflows and enhance customer value.
Conducted root cause analysis to identify and address process inefficiencies. Implemented corrective actions to improve process reliability, reduce defects, and increase overall efficiency within the Cardiac & Vascular group in Plymouth.
Effectively implemented Continuous Flow Cells (single-piece flow), Standard Work, and Visual Factory (Kanban, 5S) principles to optimize production processes.
Utilized knowledge of Six Sigma, 5S, SPC, and SQC to analyze manufacturing data, identify bottlenecks, and develop solutions for improved efficiency.
Demonstrated strong skills in utilizing Enterprise Resource Planning (ERP) systems to support manufacturing operations.
Education
Master of Business Administration, [Area] -
St. Cloud State University
05.2025
Master of Engineering Management, [Area] -
St. Cloud State University
11.2020
Bachelor of Arts, Business Management -
York University
11.2015
Skills
Design for Reliability (DfR)
Manufacturing Documentation
Project Management
White Paper Development (Sustainability Funding)
Process Improvement
Process Development
Risk Management
Procurement
Cost Savings
Medical Device Manufacturing
Statistical Analysis
Qualification and Validation
Data Analytics (Power BI, SQL)
Logistics
HVAC Systems
Kaizen
5S
Lean Six Sigma
Agile
Statistical tools
Problem-Solving skills
LEADERSHIP
Mentored junior engineers on data analysis techniques for warranty inspection programs, providing targeted training and hands-on guidance to successfully improve their analytical skills