Babatunde Bakare
Toronto,Ontario
Summary
Experienced Customer Service Associate with over 6 years of proven success in delivering exceptional results ,dedicated and organized administrative assistant with strong communication and multitasking skills .seeking to leverage my experience in office management and customer service to contribute effectively to the team. Ability to multitask within fast-paced environments. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires , delivering great and quality service on every interaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Zurn Industries LLC
01.2023 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Managed over 50 customer calls per day.' and also increased sales by 10%".
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such refunding money, or adjusting bills.
- Billing methods and procedures to prevent future problems.
- Establish standards for personnel performance and customer service.
- Solve business and customer challenges with combination of customer
- Obsession, cross-team collaboration and scale management expertise
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed and updated databases to handle customer data
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
WFH Consumer Affairs Representative
TAC Sports
08.2020 - 12.2022
- Work closely with other teams and stakeholders to
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Research, document, rate, or select alternatives for web architecture or technologies
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
- Provide assistance for customers with special billing requests
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance
- Perform clerical duties such as typing, proofreading, and sorting mail
- Provide relay service for hearing-impaired users
- Processed customer service orders promptly to increase customer satisfaction.
Senior Customer Representative
Yokohama Tire
01.2018 - 07.2020
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Research, document, rate, or select alternatives for web architecture or technologies
- Managed up to 50 customers
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Prepare or review specifications or orders for purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
- Promote company products, services, and savings plans when appropriate
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Monitored complaint activity and offered suggestions to company authorities to modify existing processes based upon pattern and related analyses.
- Received, processed, monitored and reported complaints involving product defects and product-related patient events.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Bachelor of Science - Business Management in Sport
Humber College
Etobicoke TorontoSkills
- Advanced technical skills including proficient use of SalesForcecom
- Quick response
- Active listening skills
- Communication skills
- Customer service management
- Senior Leadership Support
- Microsoft Word
- Sales Expertise
- Managing Multiple Tasks / Reading Comprehension
- Typing Proficiency
- Call Center Operations
- Customer Service
- Medical terminology knowledge
- Multi-line phone talent \ Data entry
- Administrative support
- Creative problem solving
- Relationship building
- Computer proficiency
- Client relations/(CRM)
- Scheduling and Staff training
- Microsoft Office Suite
Timeline
Customer Service Representative
Zurn Industries LLC
01.2023 - Current
WFH Consumer Affairs Representative
TAC Sports
08.2020 - 12.2022
Senior Customer Representative
Yokohama Tire
01.2018 - 07.2020
Bachelor of Science - Business Management in Sport
Humber College
Similar Profiles
HOLLIS BLUEHOLLIS BLUE
ICQA LEAD at Zurn Industries LLCICQA LEAD at Zurn Industries LLC
Breanna DurstBreanna Durst
Buyer 2 at Zurn Industries LLCBuyer 2 at Zurn Industries LLC
Vincent Scriboni, FASPE, CPDVincent Scriboni, FASPE, CPD
Consultant at CBM Concepts, LLCConsultant at CBM Concepts, LLC