Bahar Sanati-Zaker
Champlin
Summary
Dynamic Business Operations Supervisor at Fairview Pharmacy with a proven track record in specialty pharmacy operations and workflow optimization. Expert in enhancing operational efficiency and team coaching, driving significant improvements in capture performance. Adept at stakeholder engagement and problem-solving, fostering strong clinic-pharmacy partnerships to elevate patient care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Operations Supervisor
Fairview Pharmacy
01.2019 - Current
- Led and developed a team of up to 23 pharmacy liaisons across multiple specialty clinics; implemented standardized workflows and coaching rhythms that improved capture performance and operational consistency.
- Operationalized KPI management (monthly productivity dashboards and variance reviews) to identify bottlenecks, guide interventions, and lift team throughput.
- Built and scaled onboarding & training programs; established competency expectations, shadowing plans, and quick-reference resources to shorten time-to-productivity for new hires.
- Strengthened clinic-pharmacy partnerships through regular operating reviews and service commitments, enhancing collaboration and referral-to-dispense conversion.
- Optimized staffing & coverage-coordinated schedules across sites to meet demand, reduce overtime risk, and maintain service levels.
- Engaged pharmaceutical representatives to anticipate new therapies and support education/readiness across liaison teams.
- Expanded service footprint-facilitated onboarding of new clinics into the specialty network, ensuring smooth transitions and role clarity.
- Maintained system integrity-drove timely addition of new specialty meds to MSOT and curated process updates in OneNote to keep frontline teams aligned.
- Championed continuous improvement-mapped workflows, removed redundancies, and embedded SOPs to stabilize performance and quality.
Pharmacy Liaison
Fairview Specialty Pharmacy
04.2017 - 01.2019
- Partnered with Pediatric Endocrinology providers to coordinate end-to-end medication access and patient support.
- Designed communication workflows that improved clinic-patient engagement and reduced delays.
- Managed prior authorizations and appeals for Growth Hormone therapies, expediting approvals and minimizing interruptions in care.
- Routed prescriptions to appropriate specialty pharmacies; secured financial assistance and free-drug programs for eligible patients.
Pharmacy Technician
Fairview Pharmacy
11.2015 - 04.2017
- Delivered high-quality patient service; collaborated with pharmacists and care teams to ensure safe, accurate dispensing.
- Utilized pharmacy systems to manage prescription data; resolved insurance issues and investigated dosage discrepancies/drug interactions.
Pharmacy Technician
CVS Pharmacy
05.2010 - 10.2015
- Supported high-volume retail operations, verified insurance coverage, processed prescriptions, and maintained inventory accuracy.
Agency Owner
Arya Insurance Agency
01.2005 - 05.2010
- Led day-to-day operations, client acquisition, and team coordination; managed sales, payments, and office administration-building strong entrepreneurial and P&L acumen transferable to healthcare operations.
Education
Associate Degree - Radiographic Technology
Medical Institute of Minnesota
Bloomington, MN01.1997
High School Diploma -
Mira Mesa High School
San Diego, CA01.1991
Skills
- Specialty pharmacy operations
- Workflow optimization
- Operational efficiency
- Capture optimization
- MSOT proficiency
- Insurance processes
- Prior authorization and appeals
- Medication assistance programs
- Stakeholder engagement
- Relationship management
- Customer service excellence
- Problem solving skills
- Continuous improvement mindset
- Self-motivation
- Collaborative leadership
- Team coaching
Certification
PTCB Certified
Core Leadership Strengths
- Multi-site team leadership & talent development
- Strategy execution & KPI ownership (capture, throughput, service levels)
- Operational excellence (workflow design, SOP governance, MSOT updates)
- Cross-functional stakeholder management (clinics, pharmacies, pharma)
- Change management, onboarding, and training program design
- Patient access optimization (prior auth, benefits investigation, assistance)
Languages
Persian
Native/ Bilingual
Timeline
Business Operations Supervisor
Fairview Pharmacy
01.2019 - Current
Pharmacy Liaison
Fairview Specialty Pharmacy
04.2017 - 01.2019
Pharmacy Technician
Fairview Pharmacy
11.2015 - 04.2017
Pharmacy Technician
CVS Pharmacy
05.2010 - 10.2015
Agency Owner
Arya Insurance Agency
01.2005 - 05.2010
Associate Degree - Radiographic Technology
Medical Institute of Minnesota
High School Diploma -
Mira Mesa High School