Bana AlGhannam
Hopkins
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Teller
Abu Dhabi Commercial Bank (ADCB)
02.2023 - 01.2024
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Administration Coordinator
Arabsat Regional Office
02.2010 - 01.2023
- Taking care of all the administrative work at the office including customers' relation and government relation.
- Maintained office calendars to track important dates and deadlines.
- Improved office operations by automating client correspondence, record tracking and data communications.
Executive Secretary / Office Manager
Dumet Consulting
01.2006 - 01.2010
- Managed Director’s Calender & Events
- Executive level correspondents
- Prepared meeting agenda and Minutes of Meeting
- Recruit entry level employee
- Handle C&E
- Prepare reports.
Marketing Assistant
MB & C / Bahri Co. (Lego)
01.2002 - 06.2005
- Decided on line of products based on market demands
- Generated leads through phone calls, emails and face-to-face interactions.
- Inventory audit.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
Education
French, Arabic advanced translation - undefined
Center Culturel Français de Damas
DELF Certification in French - undefined
Center Culturel Français de Damas
General Accounting - undefined
Reda Centre
Interactive Management - undefined
Focus Multimedia Interactive Training
Bachelor Degree in French Literature -
Damascus University
Skills
Excellent communication skills
Attention to Detail
Multitasking
Excellent time management skills
References
Christina Adhari
Vice President Branch Manager- JP Morgan Chase
Cell: 612-274-5117
Email: Adharichristina@gmail.com
Timeline
Teller
Abu Dhabi Commercial Bank (ADCB)
02.2023 - 01.2024
Administration Coordinator
Arabsat Regional Office
02.2010 - 01.2023
Executive Secretary / Office Manager
Dumet Consulting
01.2006 - 01.2010
Marketing Assistant
MB & C / Bahri Co. (Lego)
01.2002 - 06.2005
French, Arabic advanced translation - undefined
Center Culturel Français de Damas
DELF Certification in French - undefined
Center Culturel Français de Damas
General Accounting - undefined
Reda Centre
Interactive Management - undefined
Focus Multimedia Interactive Training
Bachelor Degree in French Literature -
Damascus University