Barb Schullo
Woodbury
Summary
Multifaceted Product Manager with over 20 years of experience in mortgage servicing, default, claims reconciliation, portfolio management and asset management. Respected for successfully implementing strategic business initiatives, results-focused interactions across organizations and high client satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Product Strategy Specialist
Intercontinental Exchange (ICE)
10.2020 - Current
- Originally hired as Value Stream Product Manager with Black Knight who was acquired by ICE 9/5/23.
- Develop product documentation to communicate upcoming features and products to internal teams as well as drafting external client advisories for BK/FC and Servicing Order. Responsible for Voice of the Customer communications including Surveys, Roadmaps and Updates.
- Collaborate with sales teams to develop effective training materials to drive increased product knowledge among staff members, resulting in new business.
- Managed the process to decommission legacy technology and migrate clients to newer applications.
- Prioritize client enhancements and internal initiatives.
AVP
Two Harbors Investment Corp
01.2016 - 10.2020
- Portfolio Management – Responsible for the oversight of 4 sub-servicers default operations. Implemented a process to systematically identify high risk loans in default to minimize financial loss.
- Asset Management - Directed the REO strategy by determining the best liquidation scenario for each property including conveyance to HUD and whole loan sales.
- Claims Reconciliation – Developed and implemented a process to review claims rejections from Fannie Mae Freddie Mac, FHA, VA, USDA and private investors. Completed a look-back project with over 1,000 backlog claims.
Director
ServiceLink
05.2008 - 01.2016
- Invoice Verification – Directed a team of auditors, average size of 60, providing outsource invoice review for servicers' foreclosure, bankruptcy, property preservation and REO invoicing. Responsible for meeting client SLAs for reviewing an average of 200K invoices per month.
- Client Relations/Compliance – Worked closely with over 30 servicers to establish and improve their default servicing processes to maximize efficiencies, minimize audit risk and reduce claim curtailments.
- Project Management/Accomplishments - Implemented 2 mega clients resulting in over 150% growth in invoice volume. Was able to bring the servicers' aged backlog invoices to current status more than 2 weeks before committed date.
Education
Bachelor of Arts - Finance
University of Northern Iowa
Cedar Falls, IowaSkills
- Industry Knowledge
- Strategic Planning
- Operations Management
- Decision Making & Judgment
- Effective Relationship Building
- Attention to Detail
Timeline
Senior Product Strategy Specialist
Intercontinental Exchange (ICE)
10.2020 - Current
AVP
Two Harbors Investment Corp
01.2016 - 10.2020
Director
ServiceLink
05.2008 - 01.2016
Bachelor of Arts - Finance
University of Northern Iowa
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