Barbara Griffith
Shakopee,MN
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Shutterfly/Lifetouch. Spearheaded operational enhancements, increasing productivity through strategic workflow optimizations. Demonstrates exceptional organizational skills and adaptability, fostering a culture of professionalism and reliability. Achieved significant improvements in team efficiency and customer satisfaction, without compromising on quality or compliance.
Overview
2025
2025
years of professional experience
Work History
Supervisor AR/Cash Operations
Shutterfly/Lifetouch
09.2005 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Lab Specialist
Supra Color Labs
- Maintained a safe and clean working environment by adhering to strict safety protocols and laboratory guidelines.
- Conducted routine troubleshooting and maintenance for sophisticated lab instruments, minimizing downtime and maximizing equipment lifespan.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Resolved customer complaints professionally, finding solutions that satisfied both parties involved.
- Enhanced customer satisfaction by providing prompt and accurate photo services and products.
- Optimized lab productivity by regularly maintaining equipment and keeping supplies wellstocked.
- Handled sensitive information such as customer''s personal photos with confidentiality, respecting privacy concerns as required.
- Maintained high-quality standards with thorough inspection of all completed orders before delivery.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
Education
Associate of Arts - Photographic Technology
Willmar Area Vocational Tech
Willmar, MNSkills
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Professionalism
- Self motivation
- Reliability
Timeline
Supervisor AR/Cash Operations
Shutterfly/Lifetouch
09.2005 - Current
Lab Specialist
Supra Color Labs
Associate of Arts - Photographic Technology
Willmar Area Vocational Tech
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