Barbara Kleman
Hamburg,MN
Summary
Healthcare Administrator with high level of professionalism, motivation and commitment to patient satisfaction. Several years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
21
21
years of professional experience
Work History
Clinic Manager
Allina Health
07.2022 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
Clinic Director
CCM Health
01.2018 - 01.2021
- Responsible and accountable for improving the business aspects of health care operations and the quality of the health care delivery provided
- Responsible for collaborating with administrative staff, clinic nurse manager, and physicians to optimize efficiency and develop opportunities to build employee morale and individual motivation
- Develop and implement policies, objectives, and procedures for the department
- Report on department results and outcomes to develop strategic goals
- Collaborate with the Human Resource department in planning and decision-making, including hiring, training, supervision, and evaluating personnel and their work
- Assists Administration with provider recruitment, retention, and engagement
- Develop and review multi-million-dollar budgetary expenses for the department and participate in expense management
- Monitor patient service feedback and resolve complaints and service issues
- Coordinate activities with other clinical managers, administrative staff, and providers
- Participate as a member of the Senior Leadership Team.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
Specialty Clinics Operations Manager
Ridgeview Medical Center and Clinics
01.2007 - 01.2018
- Oversight of all daily operational activity for multiple specialty care clinics including Otolaryngology, Audiology, Gastroenterology, Pulmonology/Sleep, Neurology, Dermatology, Rheumatology, and Orthopaedics
- Direct liaison between Ridgeview and several affiliated physician practices
- Responsible for building positive relationships with various departments within the organization, i.e
- Human Resources, Information Systems, Imaging, Surgery, Primary Care Clinics, etc
- Responsible for identifying where areas of opportunity exist for growth, improved efficiency and development of the specialty clinics and plan accordingly
- Responsible for facility oversight of six off-site locations including several outreach clinics
- Serve as the management representative for the Quality Innovative Committee including coordination and implementation of all quality initiatives.
Clinic Administrator
Western Orthopaedic & Sports Medicine
01.2004 - 01.2007
- Provided administration for all aspects of daily clinic operations including the primary contact for all administrative issues relative to physicians, employees, business office personnel, IT issues and vendors, clinic staffing and scheduling, management and resolution of patient inquiries and disputes
- Personnel management including, payroll administration, benefit administration (providers and staff), interviewing, hiring, and training new employees
- Responsible for creating, reviewing, and implementing clinic policies and procedures.
Education
Bachelor of Science - Business Administration
Metropolitan State University
Minneapolis, MNAssociates of Applied Science - Computer Information Systems
Milwaukee Area Technical College
Milwaukee, WISkills
- Administrative Leadership
- Clinical management
- Employee Training
- Operations Management
- Employee Recruitment
- Program Management
- Decision-Making
- Critical Thinking
- Schedule Management
- Performance monitoring
Community Service
- Advisory Board Member, Minnesota Rural Health Cooperative, Montevideo, MN, 01/01/20, 12/31/21
- Advisory Board Member, Montevideo Area Community Foundation, Montevideo, MN, 01/01/19, 12/31/21
- Moderator and Task Force Member, CCM Health Community Task Force, Montevideo, MN, 01/01/18, 12/31/21
- Volunteer, Carver County Library, Norwood Young America, MN, 01/01/11, 12/31/15, Provide computer education to local senior citizens and displaced adult workforce.
Timeline
Clinic Manager
Allina Health
07.2022 - Current
Clinic Director
CCM Health
01.2018 - 01.2021
Specialty Clinics Operations Manager
Ridgeview Medical Center and Clinics
01.2007 - 01.2018
Clinic Administrator
Western Orthopaedic & Sports Medicine
01.2004 - 01.2007
Bachelor of Science - Business Administration
Metropolitan State University
Associates of Applied Science - Computer Information Systems
Milwaukee Area Technical College
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