Barron Story
Forest Lake,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Customer-focused professional with successful 15+year career SSA sector. Dynamic successful applying leadership and dedication in busy business environment. Proactive and meticulous Operations Supervisor, (OS), with over 5 years of experience in SSA. Proficiencies in inventory control, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Proficient OS delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals within a new position with Immigration.
Overview
16
16
years of professional experience
Work History
Field Office Supervisor
Social Security Administration, SSA
09.2008 - Current
- Boosted team performance by implementing effective coaching and training methods.
- Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Provided exceptional customer service through active listening, problem-solving, and timely follow-up.
- Increased employee satisfaction by fostering supportive work environment focused on teamwork and open communication.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Ensured compliance with safety regulations and guidelines under my supervision.
- Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
- Assisted in creating cross-functional teams among various departments at local levels.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Accounting
Regis University
Colorado Springs12.2006
Bachelor of Science - Mathematics Teacher Education
Regis University
Colorado Springs, CO12.2006
Associate of Science - Business Administration
Regis University
Colorado Springs12.2006
Associate of Science - Social Science
Regis University
Colorado Springs12.2006
Skills
- Operations Management
- Staff Management
- Customer Service
- Interpersonal Skills
- Active Listening
- Adaptability and Flexibility
- Performance Evaluations
- Scheduling and Coordinating
- Reliability
- Time management abilities
- Effective Communication
- Task Delegation
- Analytical Skills
- Team Leadership
- Organizational Skills
- Problem Resolution
- Attention to Detail
- Decision-Making
- Multitasking Abilities
- Professionalism
- Documentation And Reporting
- Self-Motivation
- Strategic Planning
- Budgeting
- Administration and Reporting
- Staff Training
- Onboarding and Orientation
- Hiring and Training
Timeline
Field Office Supervisor
Social Security Administration, SSA
09.2008 - Current
Bachelor of Science - Accounting
Regis University
Bachelor of Science - Mathematics Teacher Education
Regis University
Associate of Science - Business Administration
Regis University
Associate of Science - Social Science
Regis University
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