Bassam Zahran
Minneapolis
Summary
Detail-oriented professional with a strong background in customer service and business planning. Proven ability to analyze market trends and develop strategic initiatives that enhance client satisfaction and operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Owner
So Toned LLC
02.2025 - Current
- Analyzed market trends to identify growth opportunities, leading to expansion of service areas and client base.
- Established strong relationships with suppliers and subcontractors, optimizing collaboration for project efficiency.
- Spearheaded marketing initiatives that increased brand visibility through digital platforms and community engagement events.
- Monitored financial performance indicators, making data-driven decisions to enhance profitability and operational sustainability.
Business Owner
Iris Exteriors LLC
04.2023 - Current
- Developed strategic business plans to enhance service offerings and improve customer satisfaction.
- Oversaw project management for residential and commercial exterior renovations, ensuring timely completion and quality assurance.
- Implemented cost-effective procurement strategies for materials, reducing expenses while maintaining quality standards.
- Trained and mentored staff on best practices in customer service and installation techniques, fostering a skilled workforce.
Business Banker
Chase Bank
03.2019 - 04.2023
- Cultivated strong relationships with clients to understand financial needs and provide tailored banking solutions.
- Analyzed client financial data to assess creditworthiness and recommend appropriate loan products.
- Developed comprehensive business plans for clients, ensuring alignment with their financial goals and objectives.
- Led cross-functional teams to implement new banking products, enhancing customer satisfaction and service efficiency.
Customer Service Manager
Cub Foods
02.2016 - 01.2018
- Managed daily customer inquiries, resolving issues efficiently to enhance satisfaction.
- Trained and mentored team members on customer service protocols and best practices.
- Implemented feedback systems to gather customer insights for service improvement.
- Collaborated with inventory teams to ensure product availability for customers.
Education
Bachelor of Science - Finance
University of Minnesota
Minneapolis, MN01-2022
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Business planning
- Employee training
- Team collaboration and leadership
Certification
- Licensed Lagree coach
Timeline
Business Owner
So Toned LLC
02.2025 - Current
Business Owner
Iris Exteriors LLC
04.2023 - Current
Business Banker
Chase Bank
03.2019 - 04.2023
Customer Service Manager
Cub Foods
02.2016 - 01.2018
Bachelor of Science - Finance
University of Minnesota