Becky Fritz

Graphic Designer/Customer Service Representative

Silvertip Graphics

02.2000 - 02.2010

Developed creative design for print materials, brochures, banners, and signs.
Created engaging social media graphics that drove user engagement and increased online visibility.
Conceptualized creative designs for print materials, banners, and signs.
Created digital image files for use in digital and traditional printing methods.
Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
Completed final touches for projects such as images sizes and font selection.
Met with customers to present mockups and collect information for adjustments.
Completed final touches for projects before rollout.
Researched industry trends to stay current on best practices in graphic design.
Proved successful working within tight deadlines and a fast-paced environment.
Enhanced brand visibility by designing innovative marketing materials.
Coordinated with external agencies to ensure alignment with branding strategies, maximizing impact.
Streamlined project workflows, ensuring timely delivery of design projects.
Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
Reduced production costs by negotiating better rates with print vendors.
Collaborated closely with marketing teams to create cohesive designs for campaigns.
Created logos and branding materials for various clients, which increased brand recognition and customer engagement.
Elevated customer satisfaction by personalizing graphic design solutions.
Edited and enhanced existing artwork and graphics.
Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Created original artwork for range of print, web and video projects.
Applied color theory and composition techniques to construct appealing designs.
Created artwork for product packaging and promotional materials.
Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Implemented feedback and suggestions from clients to improve designs.
Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Developed innovative designs for variety of clients in graphic design industry.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Improved resolution time with effective problem-solving for customer complaints.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Participated in training programs to enhance product knowledge and customer service skills.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Investigated and resolved accounting, service and delivery concerns.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Created and maintained detailed database to develop promotional sales.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Identified and resolved discrepancies and errors in customer accounts.

Summary

Overview

Work History

Barkeeper

Graphic Designer/Customer Service Representative

Education

High School Diploma -

Skills

Timeline

Barkeeper

Graphic Designer/Customer Service Representative

High School Diploma -

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