Becky Lee
Spring Lake Park
Summary
Customer service professional with over nine years of experience in diverse environments. Proven ability to engage with community members and foster strong relationships, enhancing customer satisfaction. Quick learner of various software and adept at working collaboratively or independently.
Overview
15
15
years of professional experience
Work History
Medical Assembler III
Medtronic
Brooklyn Center
08.2022 - Current
- Assembled medical devices following strict quality control standards.
- Inspected components for defects and ensured compliance with specifications.
- Identified and addressed quality issues proactively to maintain compliance with product standards.
- Followed established assembly methods and procedures to ensure product quality standards.
- Trained new employees on assembly techniques and safety protocols.
- Operated assembly line machinery to optimize workflow and minimize downtime.
- Collaborated with team members to maintain production schedules.
- Participated in continuous improvement initiatives to streamline processes and enhance overall productivity.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Assistant Teacher
Primrose School of Minnetonka
Minnetonka
10.2019 - 12.2021
- Supported teachers in crafting and executing lesson plans tailored for diverse learners.
- Facilitated small group activities to enhance student learning and collaboration.
- Managed small group activities to promote collaborative learning among students.
- Prepared educational materials and resources for daily classroom activities.
- Partnered with staff to foster a safe, nurturing environment for children's growth.
- Collaborated with other staff members to ensure student success.
- Cultivated strong relationships with students, parents, and teaching staff to enhance communication and support.
- Participated in professional development workshops related to teaching strategies.
Farmers Market Vendor
Family Business
Brooklyn Center
06.2011 - 10.2019
- Engaged customers by sharing insights on products and sustainable farming practices, fostering informed purchasing decisions.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Conducted product sampling to boost customer interest and gather valuable feedback for product improvement.
- Managed inventory of fresh produce and goods, ensuring optimal stock levels for weekly market sales.
- Set up and displayed merchandise attractively to enhance customer experience.
- Processed cash and card transactions accurately at the point of sale.
- Maintained cleanliness and organization of the market booth throughout the day.
- Coordinated transportation logistics for delivering products to the market venue.
Shopper I
Coborns Delivers
New Hope
08.2018 - 08.2019
- Tracked and managed orders using scanning technology to ensure accuracy and efficiency.
- Bagged groceries to maintain product quality, ensuring fragile items were separated and cold items remained fresh.
- Maintained cleanliness and organization of work areas throughout shifts.
- Followed safety protocols to ensure a secure working environment.
- Collaborated with teammates to complete daily tasks effectively during peak periods.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Customer Service Associate
Lowe's Home Improvement
Maple Grove
12.2017 - 08.2018
- Resolved customer complaints effectively and promptly.
- Utilized active listening skills to effectively resolve customer questions and complaints.
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Assisted customers with returns, exchanges, and refunds.
- Processed transactions accurately at the point of sale.
- Coordinated multiple tasks during peak times while ensuring accuracy and attention to detail.
- Followed policies and procedures to meet or exceed established performance requirements.
Team Lead
Dragon Star Super Market
Brooklyn Park
05.2017 - 12.2017
- Coordinated schedules to ensure optimal staff coverage during peak hours, enhancing customer service.
- Resolved customer inquiries and complaints, significantly improving overall shopping experience.
- Trained new staff on customer service standards and store policies to ensure consistent service delivery.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Managed cash register operations and ensured accurate cash handling.
- Monitored cash drawer for discrepancies during shifts and reported findings.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
ASSOCIATE DEGREE OF FINE ARTS - MUSIC
NORTH HENNEPIN COMMUNITY COLLEGE
BROOKLYN PARK, MN05-2020
HIGH SCHOOL DIPLOMA -
WASHINGTON TECHNOLOGY MAGNET SCHOOL
SAINT PAUL, MN06-2016
Skills
- Quality control
- Detail-oriented
- Organizational skills
- Client relations
- Time management
- Accountability
- Self-motivated
- Quick learner
Timeline
Medical Assembler III
Medtronic
08.2022 - Current
Assistant Teacher
Primrose School of Minnetonka
10.2019 - 12.2021
Shopper I
Coborns Delivers
08.2018 - 08.2019
Customer Service Associate
Lowe's Home Improvement
12.2017 - 08.2018
Team Lead
Dragon Star Super Market
05.2017 - 12.2017
Farmers Market Vendor
Family Business
06.2011 - 10.2019
ASSOCIATE DEGREE OF FINE ARTS - MUSIC
NORTH HENNEPIN COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
WASHINGTON TECHNOLOGY MAGNET SCHOOL