Belen Bravo
Minneapolis
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Costumer service
Tmobile
Saint Paul
02.2024 - Current
- Provided excellent customer service in a timely manner.
- Established guidelines for excellent customer service standards.
- Delivered prompt, accurate, and excellent customer service.
- Developed strategies to improve customer service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Used specialized tools for precise repairs and maintenance.
- Provided excellent customer service during repair consultations.
- Managed inventory of parts and tools for efficient operations.
- Maintained accurate records of all repair work completed.
- Diagnosed hardware and software issues in various phone models.
- Replaced screens, batteries, and other components efficiently.
Secretary Manager, Customer Service
Grimaldi Bakery Home of Bread
Queens
02.2022 - 01.2024
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
- Answered telephones, directed calls and took messages.
- Maintained a high level of confidentiality in all areas of work.
- Provided support to executive team by managing calendars, scheduling appointments and organizing events.
- Scheduled interviews with job applicants when required.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored emails sent to the company email address; responded to inquiries in a timely manner.
- Generated invoices for clients based on their orders or contracts.
- Verified accuracy of invoices before submitting them for payment approval.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Updated contact lists on a regular basis; created new contacts as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Customer Service, Cashier, cook
Grimaldi Bakery Home of Bread
Queens
05.2018 - 02.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Prepared diverse menu items following standard recipes and presentation guidelines.
- Managed kitchen inventory, ensuring fresh ingredients were available for daily service.
- Collaborated with team members to maintain a clean and organized work environment.
- Operated kitchen equipment safely and efficiently to support food preparation tasks.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Organized storage areas for efficient usage of space.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Ordered supplies as needed for the kitchen.
Customer Service, Translator
Frank’s Clothing Inc
Brooklyn
07.2018 - 09.2022
- Leveraged cultural background knowledge to understand idiomatic meanings of specific expressions.
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
- Translated client documents between languages.
- Delivered translation services to clients.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Received payments for products and issued receipts.
- Answered customer quests, provided store information and escorted to desired store areas.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Assisted customers with account updates, new service additions and promotional offers.
Waitress, Costumer Service
Nai Restaurant
Manhattan
09.2019 - 12.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Customer Service, Waitress, Cashier
Bagel Buffet
Secaucus
01.2018 - 04.2018
- Operated cash register, collected payments and provided accurate change.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts.
Teacher's Assistant
Gan Jewish Daycare
Brooklyn
09.2017 - 12.2017
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Distributed classroom materials, pencils, paper and art materials.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Wiped down desks and gave students hand sanitizer to avoid germ spread.
- Supervised students and maintained security throughout school buildings and on field trips.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NYAcademic Course English, Spanish, Portuguese -
School of Language, Cuenca Ecuador
Ecuador Some College (No Degree) - Medical Assisting
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Customer Service
- Cash handling
- Payment processing
- Customer assistance
- Product recommendations
- Ordering and stocking
- Understanding Customer Needs
- Multitasking and Prioritization
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Call Centers
- Translation and Interpretation Services
- Oral and Written Communication
- Microsoft Office
- Call Center Operations
- Sales Support
- Payment Posting
- Product Knowledge
- Kitchen inventory management
- Food preparation
- Sanitation practices
- Team collaboration
- Kitchen equipment operation and maintenance
- Food storage
- Order delivery practices
- Food handling
References
- Grimaldi Bakery Home of Bread : (718) 497 1425
- Frank’s Clothing Inc
Frankcheska Sanfilippo owner: (646) 353 5136
- Bagel Buffet
Yahyma Cando manager : (347) 453 3668
Timeline
Costumer service
Tmobile
02.2024 - Current
Secretary Manager, Customer Service
Grimaldi Bakery Home of Bread
02.2022 - 01.2024
Waitress, Costumer Service
Nai Restaurant
09.2019 - 12.2019
Customer Service, Translator
Frank’s Clothing Inc
07.2018 - 09.2022
Customer Service, Cashier, cook
Grimaldi Bakery Home of Bread
05.2018 - 02.2023
Customer Service, Waitress, Cashier
Bagel Buffet
01.2018 - 04.2018
Teacher's Assistant
Gan Jewish Daycare
09.2017 - 12.2017
High School Diploma -
Grover Cleveland High School
Academic Course English, Spanish, Portuguese -
School of Language, Cuenca Ecuador
Some College (No Degree) - Medical Assisting
LaGuardia Community College of The City University of New York