Ben Hykes
Edina
Summary
Has held multiple customer service positions for multiple years, learning all about how to effectively communicate with customers and team members to resolve conflict, overcome obstacles, and prevail. As well as work history, I have also served multiple years on a City of Edina Commission focused on solutions for Community Health, and proposing reports to city council and other city officials.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Lifetime Athletic Club
05.2023 - Current
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Worked as a team to accomplish tasks.
- Handled customer inquiries and suggestions courteously and professionally.
Front of House Team Member
Chick-fil-A
05.2021 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Worked as a tightly-knit team to accomplish any and all issues
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
High School Diploma -
The Blake School
Minneapolis, MN06.2023
Skills
Excellent Teammate
Resilient Worker
Diligent and Hard Working
Communications Skills
Timeline
Front of House Team Member
Lifetime Athletic Club
05.2023 - Current
Front of House Team Member
Chick-fil-A
05.2021 - 05.2023
High School Diploma -
The Blake School
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