Ben Miller
Hibbing
Summary
Dynamic Account Manager with a proven track record at Imperial Dade, excelling in relationship building and issue resolution. Recognized for maintaining high client retention through exceptional service and effective communication. I've also put safety at a high priority with myself, and my customers through ongoing training. I also go onto mining property weekly and have received MSHA safety training for 17 consecutive years.
I've also preformed many "handyman" side jobs including woodworking, small construction projects, deck building, light plumbing and electrical repairs for friends, family, or through word of mouth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Imperial Dade
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built diverse and consistent sales portfolio.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Consulted with businesses to supply accurate product and service information.
Account Manager
Dalco Enterprises
06.2016 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Warehouse Manager
B. Miller Products
01.2008 - 06.2016
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Provided ongoing employee training.
Education
Hibbing High School
Hibbing, MNSkills
- Eagerness to learn
- Relationship building
- Issue resolution
- Flexible and adaptable
- Documentation and reporting
- Practical Experience
- Electrical repairs
- Carpentry skills
- Water heater repair
- Landscaping
- General Plumbing
- Repair and maintenance
Certification
MSHA Safety Training
Timeline
Account Manager
Imperial Dade
03.2022 - Current
Account Manager
Dalco Enterprises
06.2016 - 03.2022
Warehouse Manager
B. Miller Products
01.2008 - 06.2016
Hibbing High School
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