BENJAMIN J. RANGEL
Farmington
Summary
High-energy sales and customer relations professional with strong communication and negotiation skills. Committed to providing superior support and meeting production targets. Utilizes creative thinking to apply expertise in sales and customer service, developing robust solutions that enhance loyalty, promote retention, and support revenue objectives. Demonstrated leadership in training and mentoring new associates. Fluent in Spanish for effective communication with diverse individuals.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Administrator
Elysian Construction
09.2024 - 02.2025
- Processed daily payments received from customers in accordance with established procedures
- Analyzed trends in customer payment patterns to identify potential issues early
- Assisted with the preparation of reports related to Accounts Receivable activities
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Matched orders with invoices and recorded required information
- Maintained updated customer records, including contact information and payment terms
- Updated financial databases with new information about customer accounts as necessary
- Collaborated with collections team to contact past due customers via phone or email
- Received and recorded cash, checks and transfers
Senior Area Sales Manager
Elysian Construction
06.2024 - 09.2024
- Developed and significantly grew assigned territory using strong engagement and marketing skills
- Managed and maintained a multi State Pipeline with multiple sales reps
- Developed and implemented sales strategies to maximize revenue growth in assigned areas
- Enhanced sales volume through skilled support to both new and inactive customers
- Managed and oversaw the daily operations of the sales region
- Monitored customer feedback to identify areas for improvement in products or services offered by the company
Director of Sales and Implementation
Smak Plastics/RotoEdge Pro
10.2022 - 04.2023
- Built relationships with customers and industry professionals to establish long-term business
- Conceptualized and executed innovative strategies to promote products in assigned territory
- Facilitated and delivered presentations for account-specific meetings and conference calls
- Resolved customer complaints regarding sales and service
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts
General Consulting Agent
Silver & Gold Consulting
07.2018 - 07.2022
- Built and maintained loyal, long-term customer relationships through effective account management
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Able to use quick books and similar accounting programs
Sales and Estimating Representative
Paris Painting
02.2021 - 06.2022
- Certified in a sales process, had constant weeks over 40k, and had an over all goal of 1.5M for both years
- Developed skills in dealing with higher ticket items averaging 6300, and problem solving or client needs and questions with extensive training in product knowledge
- Created funnel of clients for future work and continued sales
Sales Lead Generator
Haven Builders
09.2020 - 02.2021
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Which lead to the huger position on the sister company of Paris Painting from Haven Builders
Sales Representative
David Jones Fashion
02.2018 - 06.2020
- Strong communication skills to effectively find and deliver to the clients desired needs
- Had the highest sales numbers company wide consistently, even at the height of the pandemic
- Made 90% of sales of the company's newest mall location
- Responsible for coordinating wedding parties having 7 to 10 groomsmen
- Over 50 weddings in total
- Demonstrated product features to align with customer needs
- Created and implemented store displays, promoting sales and growth
General Sales Associate, Filler
Halberstadt's Men's Clothier
03.2017 - 01.2018
- Managed cash register operations using POS system and processed sales and returns
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- After being evaluated again by management I was promoted to be a store closer, involving closing paperwork and handling register deposits
- Handled all higher needs for customers with challenging issues
- Among all my colleagues was consistently in the top 5 for sales across our South Dakota Stores and top 3 for our Sioux Falls store
- Was chosen by management for training new sales associates in sales and store daily and closing operations
- Served in a supervisory role over other associates in the absence of management
- Consistently met or exceeded weekly and bi-weekly sales goals, with sales 10-25% higher than other sales associates in the mall store
Crew Trainer, Shift Manager
Dairy Queen
03.2014 - 09.2017
- Held lead position for team members in all of three serving stations
- Mentored 4 different locations along with 2 others out of state
- Trained and mentored up to 6-10 new employees each quarter
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Hired and trained new food service personnel to maintain high productivity levels of staff
- Established and managed effective controls for labor and inventory costs
- Drafted descriptive notes, generated reports and maintained documentation to facilitate operations
Hostess
I-HOP
06.2012 - 04.2013
- Accommodated guests with children and special needs to promote comfortable dining experience
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- I was consistently commended for my customer service by customers and management alike
- Developed long-term relationships with customers to increase opportunities for repeat business
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Resolved customer service and food-related issues to maintain guest satisfaction
Education
Physics -
Augustana University
Sioux Falls, SDSkills
- Persuasive communication
- Competitor knowledge and analysis
- Product selection and upselling
- Contract and price negotiation
- Knowledge of product features
- Client acquisition and retention
- Store Opening and Closing
- Customer Needs Assessment
- Estimation and contract building
- Accounting and Financial data managemnt
Languages
5
Timeline
Accounts Receivable Administrator
Elysian Construction
09.2024 - 02.2025
Senior Area Sales Manager
Elysian Construction
06.2024 - 09.2024
Director of Sales and Implementation
Smak Plastics/RotoEdge Pro
10.2022 - 04.2023
Sales and Estimating Representative
Paris Painting
02.2021 - 06.2022
Sales Lead Generator
Haven Builders
09.2020 - 02.2021
General Consulting Agent
Silver & Gold Consulting
07.2018 - 07.2022
Sales Representative
David Jones Fashion
02.2018 - 06.2020
General Sales Associate, Filler
Halberstadt's Men's Clothier
03.2017 - 01.2018
Crew Trainer, Shift Manager
Dairy Queen
03.2014 - 09.2017
Hostess
I-HOP
06.2012 - 04.2013
Physics -
Augustana University