Benjamin Norgren
Duluth
Summary
Experienced healthcare professional with a background in Active Duty Air Force as a Shift Leader and EMT. Skilled in clinic operations, coordinating patient care, and working in high-pressure environments. Proficient in optimizing patient workflow, leading teams, resolving conflicts, and ensuring alignment with team objectives and organizational goals. Values effective communication, problem-solving, and a strong commitment to safety.
Overview
4
4
years of professional experience
Work History
Emergency Medical Technician
United States Air Force
USAF Academy, CO, 80840
09.2020 - 09.2022
- Administered medical care to cadets, including conducting initial assessments, monitoring vital signs, assisting with procedures, and documenting patient information.
- Provided specialized care in primary, sports, preventive, and adolescent medicine, including treating injuries, managing chronic conditions, administering vaccinations, and conducting routine checkups.
- Coordinated patient care by handling front desk duties, including answering phone calls, scheduling appointments, verifying identification and insurance information, and providing excellent customer service
- Followed patient protocols to ensure safety, adhered to HIPAA regulations, and maintained proper supply inventory and cleanliness to meet inspection standards.
Shift Leader
United States Air Force
USAF Academy, CO, 80840
09.2022 - 09.2024
- Managed employee schedules to align with doctors' availability, coordinated appointments, ensured efficient staffing levels, and conducted daily briefings and debriefings to address any scheduling changes or conflicts.
- Managed patient flow and implemented process improvements to enhance efficiency. Provided weekly progress reports to management, highlighting operational outcomes and areas for improvement.
- Communicated clinic goals effectively, resolved conflicts, assessed performance, and led training initiatives to ensure medical staff stayed up to date with the latest practices and maintained team alignment.
- Led a 50-person disaster response squadron, delivering medical care to sporting event attendees while collaborating with the fire team chief, event staff, and other medical personnel to ensure coordinated emergency response.
Education
Associate of Applied Science -
Community College of The Air Force
Montgomery, AL05-2024
Skills
- Team leadership
- Strong verbal and written communication
- Safety processes and procedures
- Resource management
- Attention to detail
- Shift leadership
- Logistics coordination
- Customer service focus
- Problem-solving
- Positive attitude
Timeline
Shift Leader
United States Air Force
09.2022 - 09.2024
Emergency Medical Technician
United States Air Force
09.2020 - 09.2022
Associate of Applied Science -
Community College of The Air Force
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