Benjamin Smith

• Coordinated scheduling and managed executive calendars efficiently.
• Supported daily office operations with a focus on accuracy.
• Adapted quickly to changing priorities in a fast-paced environment.
• Facilitated communication between departments to streamline processes.
• Organized travel arrangements and itineraries for executives.
• Prepared meeting agendas and documented minutes effectively.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Assisted in troubleshooting hardware and software issues for faculty and staff.
• Provided technical support for classroom technology, ensuring optimal functionality during lectures.
• Collaborated with IT team to maintain network security and perform routine updates.
• Documented support requests and resolutions in ticketing system for future reference.
• Provided first-level technical support for hardware, software, and network issues.
• Documented user incidents and resolutions in ticketing system to ensure accurate tracking.
• Engaged in user support interactions via telephone, chat and email platforms.
• Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
• Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.

• Developed documentation for IT procedures, facilitating knowledge sharing and reducing resolution times.
• Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
• Evaluated current IT processes, recommending improvements that streamlined workflows and increased service delivery efficiency.
• Streamlined IT processes for increased efficiency through the development of automated solutions.
• Used ticketing systems to manage and process support actions and requests.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.

• Supervised daily office operations, ensuring efficient workflow and compliance with departmental policies.
• Trained staff on administrative procedures, enhancing team performance and service delivery.
• Managed scheduling of office resources, optimizing utilization and reducing downtime.
• Coordinated communication between departments, fostering collaboration and information sharing.
• Created EIORS (Procure It) for all items
• Purchase Card Holder - Travel, Office Supplies, etc
• SharePoint Admin Back up
• COOP / BIA Admin for division
• Division Event Planner
• Create Processes for Division
• Worked with MNIT for Onboarding and Offboarding new staff in area.

• Monitored inventory of office supplies, ensuring availability while minimizing waste.
• Assisted in developing training materials for new hires, streamlining onboarding process.
• Evaluated office processes for improvements, contributing to enhanced operational efficiency.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw Dept of Human Services (Community Based Services) 460+ Vehicle Fleet. This includes ordering new cars, making sure cars have been in for routine service, working on claims due to crashes, working with Dept of Admin
• Handled confidential documents with discretion, ensuring the security of sensitive information within the organization.
• Trained new staff members on company policies and procedures, leading to higher productivity rates among employees at all experience levels.
• Oversaw 6 Office and Admin Sr staff that worked throughout the State.
• Created EIORS (Procure It) for vehicle related blankets, Office Supplies, Trainings, etcs

• Diagnosed and resolved hardware and software issues, minimizing downtime for users.
• Installed, configured, and maintained network equipment and systems to enhance performance.
• Provided technical support and training for end-users, improving overall user satisfaction.
• Monitored system performance and implemented upgrades to ensure optimal functionality.
• Supervised daily operations, ensuring adherence to company policies and procedures.
• Trained and mentored new employees on operational standards and best practices.
• Streamlined workflow processes, enhancing team productivity and efficiency.
• Led service desk operations, ensuring timely resolution of technical issues and enhancing user satisfaction.
• Analyzed service desk metrics to identify trends, driving strategic initiatives for improved service delivery.
• Collaborated with cross-functional teams to address complex technical challenges and enhance customer experience.
• Developed and maintained documentation for support procedures, ensuring consistency in service quality across the team.
• Managed escalations effectively, providing resolution strategies that aligned with organizational goals and user needs.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Verify Student Paperwork
• Stremlined Office Operations
• Take anywhere from60-90+ calls during peak season
• Worked with Financial Aid on student's aid status.

• Coordinated patient schedules to optimize appointment availability and enhance clinic efficiency.
• Implemented electronic health record systems for improved patient data management and accessibility.
• Trained new staff on appointment scheduling protocols and patient interaction best practices.
• Managed communication between patients and healthcare providers to facilitate seamless care transitions.
• Reduced appointment cancellations through proactive follow-up calls and reminders.
• Supported healthcare team coordination by promptly communicating schedule changes or special requests to providers and nursing staff.
• Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.

Answer multiline phone

Answer student questions

Provide Admin Support to staff in student affairs

Support Admissions, Financial Aid, Enrollment, Advising, and Customized Training.

• Resolved technical issues for end-users, enhancing overall user satisfaction and productivity.
• Provided timely support via phone, email, and chat, ensuring efficient resolution of inquiries.
• Documented troubleshooting steps and solutions in knowledge base for future reference.
• Trained junior staff on best practices for customer service and technical procedures.
• Provided end-user system and equipment training.
• Walked user through series of steps to determine problem and implement likely solution.
• Maintained inventory of cell phones, laptops and peripheral equipment.
• Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
• Supported company-wide technology rollouts by creating user-friendly documentation and conducting hands-on training sessions.

• Developed and maintained user access controls to enhance data integrity and confidentiality.
• Collaborated with cross-functional teams to troubleshoot issues, improving system reliability and user experience.
• Trained end-users on SAP functionalities, fostering a better understanding of tools and processes across departments.
• Ensured optimal system functionality, conducting regular health checks and performance tuning activities.

• Provided technical support for software and hardware issues, ensuring prompt resolution for users.
• Assisted in troubleshooting network connectivity problems, enhancing user access to resources.
• Assisted users with troubleshooting procedures to enhance problem resolution efficiency.
• Collaborated with team members on escalated issues, improving overall service response time.
• Maintained knowledge base articles to support self-service options for end-users.
• Supported onboarding of new employees by providing technical setup assistance and guidance.
• Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.

• Provided technical support for hardware and software issues, enhancing user experience and productivity.
• Assisted in maintaining IT inventory and documentation, streamlining asset management processes.
• Developed troubleshooting guides that improved response times for common technical issues.
• Monitored help desk tickets to prioritize and address urgent technical requests efficiently.
• Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.