Benjamin Xiong
Saint Paul
Summary
Dynamic professional with a proven track record at the Minnesota Department of Natural Resources, excelling in wildlife regulation enforcement and public outreach. Demonstrated leadership and problem-solving skills, effectively issuing citations and preparing detailed reports. Committed to enhancing community engagement and ensuring compliance with state laws while delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Conservation Officer
Minnesota Department of Natural Resources
Saint Paul
11.2024 - 12.2025
- Enforced wildlife regulations through surveillance and monitoring of natural habitats.
- Enforced state laws regarding hunting, trapping, and fishing activities.
- Responded to public inquiries about game regulations, licensing requirements, and wildlife management practices.
- Issued warnings and citations to enforce state laws.
- Prepared detailed reports documenting observations and enforcement actions taken.
Charter Operations Agent
Sun Country
Minneapolis
01.2024 - 11.2024
- Identified flight movements and communicated information and delays
- Identified potential problems and created solutions to mitigate risks.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Manager
Panda Express
Woodbury
07.2023 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared staff work schedules and assigned team members to specific duties.
TRIO ETS Academic Advisor
St. Olaf College
Northfield
07.2021 - 06.2023
- Maintained accurate records of student progress towards graduation.
- Conducted workshops on topics such as college success strategies and time management skills.
- Advised students on a variety of issues, including financial aid opportunities and tutoring services.
- Conferred with parents, teachers and administrators to discuss student's progress and resolve behavioral and academic problems.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Study Abroad Student Coordinator
Saint John's University
Collegeville
08.2018 - 05.2021
- Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Law Enforcement Certificate - Law Enforcement
Hennepin Technical College
Minneapolis, MN04-2024
Bachelor of Arts - Asian Studies
Saint John's University
Collegeville, MN05-2021
Skills
- Problem solving
- Team collaboration
- Leadership skills
- Attention to detail
- Customer service
- Data collection
- Public outreach
- Public communication
- Problem-solving abilities
- Decision-making
- First aid and CPR
- Excellent communication
Languages
- Hmong
- Chinese (Mandarin)
Languages
Hmong
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Conservation Officer
Minnesota Department of Natural Resources
11.2024 - 12.2025
Charter Operations Agent
Sun Country
01.2024 - 11.2024
Store Manager
Panda Express
07.2023 - 10.2023
TRIO ETS Academic Advisor
St. Olaf College
07.2021 - 06.2023
Study Abroad Student Coordinator
Saint John's University
08.2018 - 05.2021
Law Enforcement Certificate - Law Enforcement
Hennepin Technical College
Bachelor of Arts - Asian Studies
Saint John's University