Bernadette Yasis Lubrant
Circle Pines
Summary
Experienced professional with a proven track record in enhancing operational efficiency through effective organization and prioritization of business tasks. Strong collaboration skills foster productive teamwork and positive workplace relationships. Demonstrated ability to streamline processes and improve overall productivity.
Overview
22
22
years of professional experience
Work History
Business Assistant
St Paul Oral Surgery and Dental Implants
St Paul
11.2017 - Current
- Executed front desk check-ins and scheduled patients efficiently with high accuracy.
- Verified patient insurance coverage and eligibility for dental services.
- Performed insurance verification, pre-certification and pre-authorization.
- Secured financial arrangements for self-pay balances at visit time.
- Coordinated with hospital surgical schedulers and coordinators when scheduling surgeries.
- Managed scheduling of multiple daily surgeries, ensuring surgeon availability.
- Maintained compliance with HIPAA regulations by securing confidential records.
- Resolved insurance billing issues by liaising between patients, healthcare providers, and insurers.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Explained complex insurance terms and policies to patients, providing clarity and support.
- Assist in posting insurance payments.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Maintained relationships with Devdent medical billing /claims support in order to obtain timely payment on submitted claims.
- Checked claims coding for accuracy with ICD-10 standards.
- Advised patients on alternative financing options when necessary, including payment plans.
- Collected, posted and managed patient account payments.
- Handled correspondence with insurers related to claim denials or other issues that arose during processing.
- Answered incoming calls from customers in a professional manner to address inquiries.
- Identified patients' needs promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Medical Scheduler
Fairview Health Services Specialists
04.2011 - 10.2014
- Facilitate scheduling, registration and insurance verification for Fairview clinic patients via telephone and online appointment requests; MyChart Access support;
- Send telephone messages to the appropriate clinic departments or providers;
- Fronting/triage calls for Fairview Nurse advisors and identify and prioritize calls for nurse triage;
- Comply with all clinic and department guidelines
Field Reviewer Technician
Outcomes Health Information Solution
06.2010 - 02.2011
- Accurately and efficiently conduct medical record review services;
- Successfully complete required training, testing and quality assessments;
- Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities;
- Travel to medical facilities in specified area of region from home to complete review services;
- Abide by all HIPAA and associated patient confidentiality requirements
Physician Coordinator
MHI- Vascular Specialists of MN
01.2008 - 04.2010
- Facilitate inbound and outbound calls scheduling surgeries for seven vascular surgeons in a high call volume setting and coordinate surgeries with multiple departments;
- Schedule outpatient diagnostic tests and clinic appointments;
- Insurance verification & Prior Authorization;
- Triage all patient calls and send telephone notes for patients medical inquiries;
- Collaborate with the master schedule for on-call and vacation request
Medical Assistant
Surgical Specialists of MN
08.2003 - 01.2008
- Room patients and obtain vitals;
- Get patients medical history and obtain records/imaging from referring physicians;
- Assist with PA's, RN's and Surgeons with all clinical procedure and treatments;
- Schedule surgeries for Vascular Surgeons and back up scheduler for General surgeons via telephone and in clinical setting;
- Prepare patient and assist with vein procedures
Skills
- Customer service and support
- Insurance verification and billing
- HIPAA compliance
- Effective communication
- Problem solving and resolution
- Active listening
- Team collaboration
- Time management and multitasking
- Reliability and adaptability
- Organizational skills
- Attention to detail
References
References available upon request.
Timeline
Business Assistant
St Paul Oral Surgery and Dental Implants
11.2017 - Current
Medical Scheduler
Fairview Health Services Specialists
04.2011 - 10.2014
Field Reviewer Technician
Outcomes Health Information Solution
06.2010 - 02.2011
Physician Coordinator
MHI- Vascular Specialists of MN
01.2008 - 04.2010
Medical Assistant
Surgical Specialists of MN
08.2003 - 01.2008
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