Bernadine Stewart
Apple Valley
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure HRA Coordinator position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate Case Manager experienced in Human Services environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
32
32
years of professional experience
Work History
Housing Navigator
AmeriCorps
10.2022 - Current
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Increased navigational accuracy by consistently updating and maintaining navigation sites.
- Housing Resource Navigators serve to make a difference for people experiencing homelessness or housing insecurity. The Housing Resource Navigator is placed at a service site, such as a community organization, housing agency, or governmental organization. The Housing Resource Navigator will establish a relationship with everyone on their caseload and will work with each participant to assess their unique needs, set goals, and sit side-by-side them to help navigate resources and identify supports in order to secure and/or maintain safe and stable housing. This is an AmeriCorps service member position with the AmeriCorps program, Heading Home Corps.
Program Manager
American Indian IOC
08.2018 - 03.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Community Engagement Coordinator (EVA)
Eastside Neighborhood Services
04.2014 - 12.2016
- Prepare reports and supervise tracking of program participants through the job search process
- Insure that participants case files are properly maintained and updated
- Work with County Manager and local staff to insure appropriate action is taken to correct problems with files
- Responsible for ordering and securing support services
- Prepare reports as necessary
- Maintain files on external and internal databases.
Energy Assistance Program Specialist
CAP Agency
09.2013 - 04.2014
- Evaluate eligibility for Energy Assistance Program
- Maintain records according to agency guidelines
- Data Entry and assessing information to determine what programs meet their needs.
MFIP Supervisor
RISE INC
01.2007 - 08.2012
- Complete enrollments within four days explain program’s mission, goals support services and requirements
- Responsible for preparing reports for upper management
- Maintain files on external and internal databases for tracking and updating information
- Maintain monthly contact
- Supervised a diverse staff of 7 FTE
- Provide intensive case management and employment services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
MFIP Supervisor
Loring Nicollet Community Center
07.1992 - 12.2004
- Monitor and review programming and guidelines and performance are of adequate quality
- Provided supervision to a diverse staff of 8 FTE
- Responsible for the efficient flow of service, dealt with customer concerns
- Provided case management and services to individuals on MFIP
- Developing individual employment plans
- Assist and guide clients in obtaining employment.
Education
Associate of Arts - Human Services
Normandale Community College
Minneapolis, MNSkills
- Client Advocacy
- Needs Assessment
- Government assistance programs
- Positive Attitude
- Problem-Solving
- Resource Coordination
- Case Documentation
- Conflict Resolution
Timeline
Housing Navigator
AmeriCorps
10.2022 - Current
Program Manager
American Indian IOC
08.2018 - 03.2022
Community Engagement Coordinator (EVA)
Eastside Neighborhood Services
04.2014 - 12.2016
Energy Assistance Program Specialist
CAP Agency
09.2013 - 04.2014
MFIP Supervisor
RISE INC
01.2007 - 08.2012
MFIP Supervisor
Loring Nicollet Community Center
07.1992 - 12.2004
Associate of Arts - Human Services
Normandale Community College
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