Summary
Overview
Work History
Education
Skills
References
Availability
Desired locations
Timeline
Generic
Bertina Slaughter

Bertina Slaughter

Coon Rapids

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Robert Half
Menlo Park
05.2025 - Current

Appointment scheduling: accurately schedule, reschedule, and cancel patient appointments using the electronic health record system. I serve as the main point of contact for patients regarding appointment times, prep instructions, follow-ups, and cancellations. Confirm patient insurance details, and make sure necessary authorizations or referrals are in place before appointments. Customer service provides professional and compassionate service to patients, handling questions, complaints, and concerns with care and accuracy.

School Bus Driver/Dispatcher

American Transportation
BLAINE
05.2020 - 12.2024
  • Ensuring the safety of all passengers is the top priority. This includes following traffic laws, maintaining a safe speed, and being vigilant for any potential hazards. Arriving at pick-up and drop-off points on time to ensure students get to school and home according to schedule. Serving as the main point of contact between bus drivers, school administrators, and parents. Dispatchers communicate any changes in routes, delays, or emergencies. Coordinating with bus drivers to handle any issues that arise during their routes, such as mechanical problems or traffic delays.
  • Salary: 29.00 USD PER HOUR
  • Hours per week: 40+
  • Supervisor: Anissa Kiekow

Customer Service Agent

Air Choice One
Fort Snelling
06.2017 - 08.2019
  • Customer Service Agent who delivers top notch services in all airline operations. Ensuring safety is the primary consideration in all operations. Consistently acting in the best interest of both the Company and its customers. Ensuring courteous and efficient customer service is provided to all customers. Airline ticketing. Processing flight reservations over the phone and in person. Assisting customers with questions regarding flight schedules. Notifying customers about changes in flight schedule. Providing information about airport security and baggage requirements. Responding to customer inquiries. Handling and resolving customer complaints. Maintaining a working knowledge of Airport Operations procedures. Ensuring safe and efficient station ramp operation. Ensuring all FAA, TSA, DOT, and Company policies and procedures are properly enforced. Other duties assigned.
  • Salary: 12.00 USD Per Hour
  • Hours per week: 40
  • Supervisor: Mike Cline (314-941-2590)
  • Okay to contact this Supervisor: Yes

Bus Driver

First Student
Andover
05.2015 - 06.2017
  • Safely transports passengers. Perform pre/post trip vehicle inspections. Assists students in the loading and unloading process.
  • Salary: 18.00 USD Per Hour
  • Hours per week: 40
  • Supervisor: Dennis Brown (763-421-3199)
  • Okay to contact this Supervisor: Yes

Customer Service Representative-Urgent Cares

Park Nicollet
Edina
06.2007 - 09.2010
  • Provided accurate and appropriate information in response to customer inquiries in a timely manner. Followed HIPAA compliance and other quality assurance guidelines to ensure customer privacy and satisfaction. Entered patient demographics via NextGen and assisted in scheduling.
  • Salary: 14.00 USD Per Hour
  • Hours per week: 40
  • Supervisor: Jennifer McCoy (952-993-9840)
  • Okay to contact this Supervisor: Yes

Quality Assurance Specialist

Ikon Office Solutions
Bloomington
02.1996 - 10.2001
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need. Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. Ensures all customer problems are resolved quickly and to the satisfaction of the customer. Takes complex customer orders using order systems and provides accurate pricing information. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents. Maintains a safe, clean and orderly retail store. Ensures confidentiality of customer data and careful handling of documents, media, and packages. Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change. Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability. Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage. Takes preemptive action to prevent errors and waste. Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits. Follows Ikon Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
  • Salary: 11.00 USD Per Hour
  • Hours per week: 40
  • Supervisor: John Borrow (952-888-8000)
  • Okay to contact this Supervisor: Yes

Education

Graduate Certificate - Cosmetology

Empire Beauty School
SPRING LAKE PARK , MN
11-2024

Technical or Occupational Certificate - Bridal Consultant

Ashworth College
Berkeley Lake, GA, United States
06.2010

High School or equivalent - General Studies

Excel High School
Minneapolis, MN, United States
11.2005

Some College (No Degree) - Real Estate

Kaplan Real Estate
Fortlaudale, FL

Skills

  • Microsoft Office, Excel, PowerPoint, EPIC, NetScaler, Zingtree, CXone

References

  • Vivian, Gales-Wilkes, Paralegal, vivian.d.gales-wilkes@usace.army.mil, 720-280-0263, Department of Defense
  • Corey, Thomas, Pastor, thomascorey135@gmail.com, (763)339-3190
  • ) Indicates professional reference
  • Anissa KieKow, annissa@northstarbuslines.com,(612-978-7758)

Availability

  • Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, Tele work
  • Work Schedule: Full-Time, Part-Time, Multiple Schedules

Desired locations

United States - MN - Minneapolis United States - GA - Atlanta

Timeline

Customer Service Representative

Robert Half
05.2025 - Current

School Bus Driver/Dispatcher

American Transportation
05.2020 - 12.2024

Customer Service Agent

Air Choice One
06.2017 - 08.2019

Bus Driver

First Student
05.2015 - 06.2017

Customer Service Representative-Urgent Cares

Park Nicollet
06.2007 - 09.2010

Quality Assurance Specialist

Ikon Office Solutions
02.1996 - 10.2001

Graduate Certificate - Cosmetology

Empire Beauty School

Technical or Occupational Certificate - Bridal Consultant

Ashworth College

High School or equivalent - General Studies

Excel High School

Some College (No Degree) - Real Estate

Kaplan Real Estate
Bertina Slaughter