Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Appointment scheduling: accurately schedule, reschedule, and cancel patient appointments using the electronic health record system. I serve as the main point of contact for patients regarding appointment times, prep instructions, follow-ups, and cancellations. Confirm patient insurance details, and make sure necessary authorizations or referrals are in place before appointments. Customer service provides professional and compassionate service to patients, handling questions, complaints, and concerns with care and accuracy.
United States - MN - Minneapolis United States - GA - Atlanta