Bethany Grosam
Lake Crystal
Summary
A seasoned Residential Program Supervisor at HSI, I excel in crisis management and fostering positive working relationships. With a proven track record of enhancing resident satisfaction and staff performance, my expertise in regulations compliance and effective communication has significantly improved program quality.
Professional with strong experience in overseeing residential programs. Skilled in staff management, crisis intervention, and program development. Known for effective team collaboration and consistently achieving results. Adaptable and dependable, excelling in dynamic environments with focus on client care and operational efficiency.
Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.
Overview
11
11
years of professional experience
Work History
Residential Program Supervisor
HSI
08.2020 - Current
- Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
- Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Improved program quality by developing and implementing individualized service plans for residents.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Guest Service Manager
Pizza Ranch Buffet
06.2016 - 08.2020
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Reviewed daily reservations and party bookings to meet their needs upon arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced customer satisfaction by addressing and resolving guest concerns swiftly and professionally.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Optimized table turnover rates by managing seating arrangements efficiently based on party size and wait times.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted regular performance evaluations for staff members, providing constructive feedback and guidance for improvement.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
Team Member
Taco Johns
03.2014 - 07.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
New Ulm Public School
New Ulm, MN05-2018
Skills
- Individualized support planning
- Behavioral intervention
- Site inspections
- Client advocacy
- Regulations and compliance
- Facility management
- Staff performance assessments
- New staff orientation
- Payroll procedure oversight
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
Residential Program Supervisor
HSI
08.2020 - Current
Guest Service Manager
Pizza Ranch Buffet
06.2016 - 08.2020
Team Member
Taco Johns
03.2014 - 07.2016
High School Diploma -
New Ulm Public School
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