BETHENE ANNE MAROLF-ALLEN
Morris
Summary
Nursing Industry, Customer Service, Senior Banking Representative
Overview
38
38
years of professional experience
Work History
In-Home Hospice
Golden Heart Home Health Services
Brainerd
05.2015 - Current
- Provided end of life care
- Administered pain medications per RN
- Personal cares
PCA
ACCRA
Brainerd
01.2013 - 01.2014
- Duties were in home assisted living in Crosby area
- They are shutting down on 04/17/15
- Supervisor Karyn McClain (218)-341-0308
PCA
Krushe Residential Services
Pilager
01.2012 - 01.2013
- Duties were working in a group home for DD
- Left due to difficult pregnancy
- Supervisor Elizabeth Kroenberg (218)-839-5740
CNA/TMA
St. Williams Living Center & McConnel Court
Parkers Prairie
01.2009 - 01.2011
- Worked at Nursing home and Assisted Living within one facility
- Left due to a move
- Supervisor DON Lori (218)-338-4671
PCA
Tammy Pruden & Vera Pruden
Miltona
01.2005 - 01.2009
- My duties include: medication dispersment, transport, paperwork, meal prep, and some light housework
Assistant Director
Encore Senior Living
Appleton
01.2001 - 01.2004
- Position responsible for the day to day operation of the facility including all aspects of Customer service, staff supervision, management maintains an ongoing comprehensive working knowledge of all eight residents' needs and goals
- Finally, coordination of marketing efforts for the facility
- Sold by corporate
Senior Regional Repossessions Agent
First Bank Systems (US Bank)
Minneapolis
01.1997 - 01.1999
- Handled backend of 120 days of delinquency, defaults, and repossessions of autos, boats, and recreational crafts
- Taking inbound calls for payment arrangements, voluntary surrenders, or set up for repossessions
- Sent default and repossessions legal documentation's for return of assets, along with documents to prep for turnover to MRI pickup
- My region consisted of a five-state area in the Midwest
- As an agent, I did all investigation, credit analysis, and skip-trace
- Use of Novell System, dbase, Marco (import-export), Windows 95 & 98, MS applications, Access 98 & Credit bureau, and skip trace programs
Senior Officer/Mortgages-Foreclosures (A/R)
Norwest (Wells Fargo)
Bloomington
01.1996 - 01.1997
- Handled backend 120 days and over in delinquency, analyzes credit for possible refinance, DIL, short-sales, and set up foreclosures
- Taking inbound calls for payment arrangements, deferments, or foreclosure
- Also, answering questions on escrow accounts, insurance types and coverage's
- Windows 95, Rumba, PowerPoint, Lotus (for regional reports), and credit bureau
CSR-Image Coordinator/Credit Securities/ Customer Service Supervisor
Fingerhut Corporation
St. Cloud
01.1987 - 01.1996
- First year-responsible for inbound calls on account disputes took orders and resolved warranty issues
- Second year-responsible for investigating all credit issues involving fraud, forgery, and non-payment
- Third year- responsible for scanning all inbound correspondence to image, break down to allocate to certain divisions of CS department for resolve and response
- Forth year- I was promoted to supervisor of Customer Service Image Department.-responsible for overseeing 22 employees
- Duties included: training new hires, advancement training of current employees, allocate and direct al work to the correct department and special project teams, process programs reports, and workload accomplished within the department, annual reviews and monitoring of my reps to the Manager, and overseeing a special projects team
- Use of Novell System, Image soft-ware, scanner, Lotus, and Windows 95
Education
Two year Accounting Certificate -
St. Cloud Technical College
St. Cloud01.1995
BA - Psychology
University of WI-La Crosse
La Crosse, WI01.1992
BA - Sociology
St. Cloud State University
St. Cloud01.1989
Skills
- Oral communication
- Written communication
- Direct contact communication
- Organizational skills
- Detail oriented
- Trouble-shooting skills
- Self-starter
- Team collaboration
- Accounting knowledge
- Computer software systems knowledge
- Adaptability
References
- Verna Kellen 218-398-5899
- Annette Watson 612-757-8393
- Missy Hines 612-757-8393
Timeline
In-Home Hospice
Golden Heart Home Health Services
05.2015 - Current
PCA
ACCRA
01.2013 - 01.2014
PCA
Krushe Residential Services
01.2012 - 01.2013
CNA/TMA
St. Williams Living Center & McConnel Court
01.2009 - 01.2011
PCA
Tammy Pruden & Vera Pruden
01.2005 - 01.2009
Assistant Director
Encore Senior Living
01.2001 - 01.2004
Senior Regional Repossessions Agent
First Bank Systems (US Bank)
01.1997 - 01.1999
Senior Officer/Mortgages-Foreclosures (A/R)
Norwest (Wells Fargo)
01.1996 - 01.1997
CSR-Image Coordinator/Credit Securities/ Customer Service Supervisor
Fingerhut Corporation
01.1987 - 01.1996
Two year Accounting Certificate -
St. Cloud Technical College
BA - Psychology
University of WI-La Crosse
BA - Sociology
St. Cloud State University