Betty
Rosemount
Summary
Experienced bus driver and customer service representative skilled in effective communication, attention to detail, and safety compliance. Proven ability to manage student behavior and resolve customer inquiries efficiently, contributing to a safe and positive environment.
Overview
4
4
years of professional experience
Work History
Bus Driver/ chaperone
District 196
Rosemount
10.2025 - Current
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Followed established routes to minimize delays and ensure timely arrivals.
- Managed student behavior on the bus to create a safe environment.
- Maintained accurate logs of mileage, fuel usage, and incidents during shifts.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
Customer service representative
Magnum transportation
Lakeville
02.2025 - 09.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and tracked shipments using company software.
- Handled escalated customer complaints to ensure satisfactory resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Customer service representative
Forward Air
Eagan
08.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated customer complaints to ensure satisfactory resolutions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed orders and tracked shipments using company software.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Kennedy High
Bloomington, MN06-1991
Skills
- Order processing
- Data entry
- Effective communication
- Active listening
- Problem solving
- Excellent communication
- Communication
- Microsoft office
Timeline
Bus Driver/ chaperone
District 196
10.2025 - Current
Customer service representative
Magnum transportation
02.2025 - 09.2025
Customer service representative
Forward Air
08.2022 - 11.2024
High School Diploma -
Kennedy High