Biajia Braswell
Hastings
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/ Bookkeeper
M&H Gas Station
06.2025 - Current
- Processed customer transactions efficiently at busy gas station.
- Maintained accurate cash register and handled daily cash deposits.
- Collaborated with team members to provide excellent customer service.
- Handled customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cleaner
Kristina Marie’s Concierge LLC
10.2024 - 05.2025
- Maintained cleanliness of residential and commercial properties for clients.
- Followed detailed cleaning protocols to ensure high-quality service delivery.
- Operated cleaning equipment and tools effectively and safely.
- Communicated with clients to understand specific cleaning needs and preferences.
- Implemented efficient cleaning schedules to optimize workflow and client satisfaction.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Billing Operations Specialist
Aramark Uniform Services
09.2023 - 11.2024
- Prepared new accounts by accurately processing information from service agreements
- Added and modified revenue and quantities of products
- Assisted plant employees with requests via email
- Monitored metrics and quality of requests keyed daily
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Utilized software and tools to automate and improve operational processes.
Night Auditor
Holiday Inn Downtown
Saint Paul
06.2022 - 06.2023
- Managed nightly audits of financial transactions and guest accounts.
- Coordinated with front desk staff to resolve guest inquiries and issues.
- Processed end-of-day reports detailing revenue and occupancy statistics.
- Maintained security protocols for hotel premises throughout the night shift.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Tech. Personal Contractor
Arise
12.2018 - 06.2022
- Executed excellent multitasking by navigating multiple screens while providing video call support.
- Provided ongoing support to contractors, fostering a positive work environment.
- Exceeded customer expectations with detailed follow-up emails.
- Collaborated with team members to troubleshoot technical issues and resolve challenges.
- Maintained accurate records of inventory and equipment usage for operational efficiency.
- Managed client communications and resolved service-related issues effectively.
Service Manager
Chipotle Mexican Grill
West Saint Paul
08.2015 - 09.2018
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised staff to deliver quality customer service.
- Implemented procedures to enhance food safety and sanitation standards.
- Coordinated inventory management and supply ordering processes.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
Education
Medical Billing and Coding Certificate -
Rasmussen University
MN02.2023
Skills
- Microsoft Office/Outlook
- Teams
- Customer service
- Data entry
- Customer service
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Time management
- Client communication
- Quality assurance
Certification
Certified Coding Associate (CCA), American Health Information Management Association, 06/23
Advanced Skills
- Microsoft Office
- Salesforce
- Microsoft Teams
- Word
- Excel
- Customer Service
- Data Entry
References
References available upon request.
Timeline
Cashier/ Bookkeeper
M&H Gas Station
06.2025 - Current
Cleaner
Kristina Marie’s Concierge LLC
10.2024 - 05.2025
Billing Operations Specialist
Aramark Uniform Services
09.2023 - 11.2024
Night Auditor
Holiday Inn Downtown
06.2022 - 06.2023
Tech. Personal Contractor
Arise
12.2018 - 06.2022
Service Manager
Chipotle Mexican Grill
08.2015 - 09.2018
Medical Billing and Coding Certificate -
Rasmussen University
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