Bilguun Khatanbold
Ulaanbaatar
Overview
10
10
years of professional experience
Work History
Sales and Relationship Specialist
XacBank
07.2017 - 08.2022
- Planned and executed new strategies to increase sales.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
Customer Care Specialist
XacBank
12.2012 - 06.2017
- Gave out information and advice about available options.
- Resolved customer queries over the phone and by email.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Solved wide range of incoming complaints to achieve customer satisfaction.
Education
English
IBAT College
Dublin, Ireland07.2024
Bachelor of Business Administration -
Orkhon University
Ulaanbaatar, Mongolia05.2012
Mongolian - German Joint 38th School
Ulaanbaatar, Mongolia06.2008
Skills
- Vendor contracts and relationships
- Rapport and relationship building
- B2C and B2B sales
- Sales understanding
Languages
English
Upper Intermediate
B2
Timeline
Sales and Relationship Specialist
XacBank
07.2017 - 08.2022
Customer Care Specialist
XacBank
12.2012 - 06.2017
English
IBAT College
Bachelor of Business Administration -
Orkhon University
Mongolian - German Joint 38th School