Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bilguun Khatanbold

Ulaanbaatar

Overview

10
10
years of professional experience

Work History

Sales and Relationship Specialist

XacBank
07.2017 - 08.2022
  • Planned and executed new strategies to increase sales.
  • Collaborated with team members to achieve target results.
  • Identified issues, analysed information and provided solutions to problems.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed team communications and information for meetings.
  • Mentored junior team members on best practices for relationship management, contributing to overall team success.

Customer Care Specialist

XacBank
12.2012 - 06.2017
  • Gave out information and advice about available options.
  • Resolved customer queries over the phone and by email.
  • Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Solved wide range of incoming complaints to achieve customer satisfaction.

Education

English

IBAT College
Dublin, Ireland
07.2024

Bachelor of Business Administration -

Orkhon University
Ulaanbaatar, Mongolia
05.2012

Mongolian - German Joint 38th School
Ulaanbaatar, Mongolia
06.2008

Skills

  • Vendor contracts and relationships
  • Rapport and relationship building
  • B2C and B2B sales
  • Sales understanding

Languages

English
Upper Intermediate
B2

Timeline

Sales and Relationship Specialist

XacBank
07.2017 - 08.2022

Customer Care Specialist

XacBank
12.2012 - 06.2017

English

IBAT College

Bachelor of Business Administration -

Orkhon University

Mongolian - German Joint 38th School

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Bilguun Khatanbold