Bill Freeman
New Brighton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experienced individual focused on setting attainable goals for athletes of all abilities. Enthusiastic and patient coach offering one-on-one assistance for kids requiring additional support. Careful provider of guidance to turn budding athletes into lifelong champions.
Overview
12
12
years of professional experience
Work History
Medicinal Constructor
Boston Scientific
Maple Grove
02.2025 - Current
- Monitored quality control standards throughout the assembly process.
- Followed written instructions and diagrams to assemble medical devices according to established guidelines.
- Calibrated medical device parts with precision instruments.
- Collaborated with engineering team members to develop new designs for medical device components.
- Identified potential areas of improvement in existing processes and suggested corrective actions accordingly.
- Maintained accurate records of all assembled products and their associated materials and parts.
Operations Specialist
GXO Logistics
Carlisle
11.2023 - 12.2024
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Ensured compliance with regulatory requirements and industry standards.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Conducted quality assurance checks to maintain high standards of service.
- Coordinated logistics and distribution operations to optimize delivery times.
Fitness Coach
Academy of advance Learning
Aurora
01.2022 - 09.2023
- Provided nutritional advice to clients based on their individual health goals.
- Conducted orientations on proper use of exercise equipment and safety guidelines.
- Monitored client progress and provided feedback to ensure desired results were achieved.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Performed administrative duties including answering phones, scheduling appointments, taking payments.
- Assisted in the development of new fitness classes and programs for members at the facility.
- Developed customized workout plans tailored to clients' needs, goals, and physical capabilities.
- Motivated clients by setting realistic expectations regarding physical performance.
Professional Athlete
Overseas
02.2013 - 12.2022
- Developed and maintained a rigorous physical training program to prepare for competitions.
- Attended meetings with sponsors regarding endorsement deals or other promotional opportunities.
- Analyzed game footage to identify weaknesses in technique and develop strategies for improvement.
- Traveled extensively for tournaments and events, often on short notice.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Delegated work to staff, setting priorities and goals.
- Participated in community events to bring positive attention to organization.
Youth Counselor
Rite of Passage
Watkins
04.2020 - 04.2021
- Educated families about available community resources for their children's needs.
- Facilitated psychoeducational workshops on topics such as anger management, communication skills, and problem solving.
- Conducted assessments to identify mental health needs of youth.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Engaged in regular supervision sessions with program managers and supervisors to review cases and update clinical practice methods.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
- Monitored and cared for youth in carefully controlled environment to promote safety.
Customer Service Representative
Wells Fargo
DesMoines
12.2015 - 09.2016
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Manager in Training
Tradehome
Des Moines
05.2014 - 11.2015
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Established objectives for individual departments and monitored their progress towards achievement of those goals.
- Implemented effective change management techniques when introducing new products or services.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Trained new hires on company policies and procedures.
Education
BBA - Cyber Security
UMGC
Maryland05-2027
Associate of Arts - General Studies
Ellesworth Community College
Iowa Falls, IA05-2011
Skills
- Problem solving
- Team collaboration
- Client relationship management
- Time management
- Multitasking and organization
- Performance management
- Recruitment and hiring
- Coaching
- Continuous improvements
Timeline
Medicinal Constructor
Boston Scientific
02.2025 - Current
Operations Specialist
GXO Logistics
11.2023 - 12.2024
Fitness Coach
Academy of advance Learning
01.2022 - 09.2023
Youth Counselor
Rite of Passage
04.2020 - 04.2021
Customer Service Representative
Wells Fargo
12.2015 - 09.2016
Manager in Training
Tradehome
05.2014 - 11.2015
Professional Athlete
Overseas
02.2013 - 12.2022
BBA - Cyber Security
UMGC
Associate of Arts - General Studies
Ellesworth Community College
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