Bis Beck
Oak Grove
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Passionate about creating welcoming environments for clients. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K
08.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Music - Instrumental Music Education
University of Minnesota Duluth
Duluth, MN05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Staff training
- Store maintenance
- Product promotion
- Quality assurance controls
- POS systems expert
Languages
English
Timeline
Customer Service Representative
Circle K
08.2022 - 03.2025
Bachelor of Music - Instrumental Music Education
University of Minnesota Duluth
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