Blake Colby
Rochester
Summary
Accomplished professional with a proven track record at Spectrum, enhancing customer satisfaction and loyalty through expert complaint handling and active listening. Skilled in customer service and problem-solving, I have effectively managed high-stress situations, ensuring positive outcomes and repeat business. My approach has consistently resulted in improved efficiency and client relations.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
Spectrum
01.2007 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Golf Professional
City Of Rochester-Park And Rec.
04.1992 - 10.2006
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
- Enhanced player performance by providing tailored golf instruction and coaching techniques.
Manager-Tune up Plus
Tune Up Plus
01.1984 - 03.1990
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Energy Auditor
A-Tech Plus
02.1982 - 11.1984
- Performed in-depth analysis of building systems, including HVAC, lighting, and controls to identify areas of improvement.
- Provided expert guidance on sustainable design practices for new construction and renovation projects, ensuring long-term energy savings.
- Generated detailed reports outlining audit findings, recommended improvements, and estimated cost savings for client review.
- Enhanced energy efficiency by conducting comprehensive audits and identifying improvement opportunities.
Education
No Degree - General Business
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Lake Mills Senior High School
Lake Mills, IA05.1980
Skills
Customer Service
Problem-solving abilities
Active Listening
Call Management
Appointment Scheduling
Technical Support
Customer Education
Customer Relations
Call center experience
Complaint Handling
Client Relations
Customer satisfaction measurement
Product Knowledge
Timeline
Customer Service Representative
Spectrum
01.2007 - Current
Golf Professional
City Of Rochester-Park And Rec.
04.1992 - 10.2006
Manager-Tune up Plus
Tune Up Plus
01.1984 - 03.1990
Energy Auditor
A-Tech Plus
02.1982 - 11.1984
No Degree - General Business
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Lake Mills Senior High School
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