Blake Wagner
Rochester,Mn
Summary
Accomplished Service Manager at Hy-Vee, adept in problem-solving and critical thinking, significantly enhancing customer satisfaction and team efficiency. Skilled in multitasking, team leadership, and maintaining high-quality standards, consistently achieving company goals with a proactive and positive attitude in multiple settings including healthcare.
Overview
26
26
years of professional experience
Work History
Service Manager
Hy-Vee
02.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Train and supervise team of service staff members to meet business goals.
- Maintain safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Meet with customers to discuss service needs and develop effective and practical solutions.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Develop and maintained positive relationships with customers to build rapport and trust.
- Analyze service reports to identify areas of improvement.
- Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Communicate directly with store district manager and store manager.
Front End Assistant
Costco
12.2022 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Owner/Manager of Operations
Kitsap Wellness Center
01.2011 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed and maintained electronic patient records.
Owner/Manager
Bainbridge Spine Center
11.2001 - 01.2011
- Managed day-to-day business operations.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Manager
Human Performance Center
07.1999 - 11.2001
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised a multidisciplinary team, fostering a cohesive and efficient healthcare environment.
- Delivered patient care with a focus on treatment and recovery.
Education
Doctor of Chiropractic -
Palmer College of Chiropractic-West
San Jose, CA03.1993
Chemistry
University of Minnesota
Minneapolis, MNSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
Timeline
Service Manager
Hy-Vee
02.2024 - Current
Front End Assistant
Costco
12.2022 - 06.2023
Owner/Manager of Operations
Kitsap Wellness Center
01.2011 - 11.2022
Owner/Manager
Bainbridge Spine Center
11.2001 - 01.2011
Manager
Human Performance Center
07.1999 - 11.2001
Doctor of Chiropractic -
Palmer College of Chiropractic-West
Chemistry
University of Minnesota
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