Boyd Olson
New York Mills
Summary
Dynamic Field Technician with proven expertise at Inside Out Installation in fiber optic installation and maintenance. Skilled in equipment troubleshooting and professional communication, I enhanced customer satisfaction through timely support and effective solutions. Recognized for streamlining processes, I consistently delivered high-quality results while ensuring compliance with safety regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Feild Technician
Inside Out Installation
03.2023 - 09.2025
- Installed and configured Fiber Optic systems in residential and commercial settings.
- Conducted routine maintenance checks to ensure optimal system performance.
- Diagnosed technical issues and implemented effective solutions on-site.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Utilized industry-specific tools for precise measurements and installations.
- Maintained compliance with safety regulations during all field operations.
- Earned a low voltage electrician certification while employed
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
Cheese Packer
Bongards' Creameries
07.2021 - 11.2022
- Operated packaging machinery effectively to ensure consistent cheese quality.
- Conducted quality checks to maintain product standards and compliance with safety regulations.
- Collaborated with team members to streamline packing processes, enhancing overall efficiency.
- Maintained clean and organized workstations, promoting a safe and productive environment.
- Supported warehouse operations by assisting with the receiving and unloading of incoming shipments as needed.
- Earned/Trained on fork lift operations in order to work multiple positions during my shift
Customer Service Cashier
Mills Country Market
09.2018 - 07.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Assisted customers with product inquiries, providing knowledgeable support to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Resolved customer complaints promptly, utilizing strong communication skills to ensure satisfaction and retention.
- Implemented inventory management techniques at point-of-sale, aiding in efficient stock replenishment processes.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Served as night shift manager for about 6 months.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Law Enforcement
Alexandria Technical College
Alexandria, MNHigh School Diploma -
New York Mills High School
New York Mills, MN06-2020
Skills
- Field operations
- Professional communication
- Equipment installation
- Equipment maintenance
- Hardware repair
- Software support
- Manufacturer relations
- Customer relations
- Equipment troubleshooting
- Computer skills
- Machinery operation
Certification
- Low Voltage Electrician Certification
- Forklift Operator Training
Timeline
Feild Technician
Inside Out Installation
03.2023 - 09.2025
Cheese Packer
Bongards' Creameries
07.2021 - 11.2022
Customer Service Cashier
Mills Country Market
09.2018 - 07.2021
No Degree - Law Enforcement
Alexandria Technical College
High School Diploma -
New York Mills High School
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