Brad Gagnon
Robbinsdale
Summary
Experienced Restoration Crew Leader known for effective project supervision, client communication, and team training. Proven track record in damage assessment and quality control, committed to enhancing safety and efficiency in restoration operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restoration Crew Leader
Service Master DSI
Maple Grove
07.2023 - Current
- Supervised restoration projects and managed daily crew activities.
- Trained new team members on safety protocols and equipment use.
- Coordinated with clients to assess damage and discuss recovery plans.
- Operated restoration equipment, including dehumidifiers and air movers.
- Conducted site inspections to evaluate project progress and quality.
- Assisted in inventory management of restoration supplies and tools.
- Prepared detailed reports documenting the project's progress, milestones, issues, and solutions.
- Ensured all equipment was properly maintained, serviced, and stored correctly after each job.
- Communicated regularly with supervisors regarding job status updates or changes in schedule and scope of work.
Water Restoration Technician
Paul Davis Restroration
Saint Paul
07.2020 - 07.2023
- Assessed water damage and developed restoration plans for affected properties.
- Operated extraction equipment to remove standing water from residential spaces.
- Applied disinfectants and deodorizers to prevent mold growth during restoration.
- Collaborated with clients to explain restoration processes and provide updates.
- Documented restoration progress and completed necessary paperwork for claims.
- Trained new technicians on best practices for water damage restoration techniques.
- Coordinated with insurance representatives to facilitate smooth claims processing.
- Removed debris from work area after each job was completed.
- Performed demolition of affected materials, such as drywall, flooring, and insulation.
Restoration Technician
Service Master DSI
Maple Grove
06.2012 - 07.2020
- Conducted water damage assessments and developed restoration plans.
- Operated specialized equipment for mold remediation and water extraction.
- Collaborated with insurance adjusters to facilitate claims processing.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Applied treatments such as sealants and fungicides to prevent further damage.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Responded promptly to emergency calls 24 and 7 when required.
- Performed water extraction services on various types of carpets and upholstery.
- Documented progress throughout the restoration process by taking photographs.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
Education
High School Diploma -
Amery High School
Amery, WI06-1996
Skills
- Damage assessment
- Client communication
- Mold remediation
- Water extraction
- Structural drying
- Sewage cleanup
- Biohazard cleanup
- Water damage restoration
- Emergency Board-up
- Quality control
Certification
WRT IICRC Water Certification
Timeline
Restoration Crew Leader
Service Master DSI
07.2023 - Current
Water Restoration Technician
Paul Davis Restroration
07.2020 - 07.2023
Restoration Technician
Service Master DSI
06.2012 - 07.2020
High School Diploma -
Amery High School