Bradley Colquhoun
Aitkin
Summary
Dynamic Service Manager with a proven track record at Farm Island Repair & Marine, enhancing customer satisfaction and driving repeat business. Skilled in technical troubleshooting and team leadership, I implemented inventory management processes that optimized operations and mentored staff, fostering a culture of quality assurance and reliability.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Farm Island Repair & Marine
06.2021 - Current
- Led service operations to enhance customer satisfaction and drive repeat business.
- Developed training programs for staff to improve service quality and efficiency.
- Oversaw maintenance scheduling and resource allocation for marine equipment repairs.
- Implemented inventory management processes to optimize supply chain operations.
- Streamlined communication between service team and customers for better service delivery.
- Analyzed service performance metrics to identify areas for operational improvement.
- Mentored junior technicians, fostering skill development and enhancing team performance.
- Coordinated cross-functional teams to ensure timely completion of repair projects.
- Resolved customer complaints in professional and timely manner.
- Troubleshot and repaired marine electrical systems, ensuring optimal performance and reliability.
- Conducted routine maintenance on vessel engines, enhancing operational efficiency and longevity.
- Utilized diagnostic tools to identify mechanical issues, reducing downtime for repairs.
- Collaborated with team members to execute emergency repair procedures during critical situations.
- Documented service records and maintenance logs, ensuring compliance with industry standards and regulations.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
- Assembled and rigged boats and powersports vehicles according to specifications, ensuring optimal performance and safety standards.
- Conducted routine inspections of rigging equipment to maintain compliance with safety regulations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Service Technician
Dan's Southside Marine
06.2017 - 05.2021
- Diagnosed and repaired marine engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on boats, enhancing safety and longevity of equipment.
- Collaborated with team to streamline repair processes, reducing turnaround time for service requests.
- Conducted routine maintenance on various watercraft systems, enhancing longevity and safety.
- Collaborated with team members to streamline service processes, reducing turnaround times.
- Developed comprehensive service reports, documenting repairs performed for client records.
- Delivered exceptional customer service by addressing client concerns promptly and offering reliable solutions for their marine needs.
- Installed and maintained electrical systems on marine vessels, ensuring compliance with safety standards.
- Diagnosed electrical faults using multimeters and diagnostic tools to enhance vessel performance.
Service Technician Assistant
Boat Motor Repair & Marine
08.2016 - 06.2018
- Assisted in diagnosing mechanical issues using specialized tools and equipment. Including disassembling motors and categorizing the parts.
- Collaborated with technicians to perform routine maintenance on various marine engines.
- Supported inventory management by tracking parts and supplies for repairs.
- Assisted in the installation of new equipment for improved system functionality.
- Improved workflow by maintaining a clean, organized, and safe working environment.
- Collaborated with senior technicians to complete complex repair tasks successfully.
- Expanded knowledge base by assisting experienced technicians.
Automotive Technician
Goodyear Auto Service Center
02.2015 - 08.2016
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services, enhancing vehicle reliability and safety.
- Utilized advanced diagnostic tools to identify issues quickly and accurately.
- Collaborated with team members to streamline repair processes and reduce turnaround times.
- Managed inventory of parts and supplies, ensuring availability for timely repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed oil changes and fluid replacements efficiently to maintain vehicle performance.
- Conducted thorough inspections of vehicles for safety and maintenance issues.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
- Delivered exceptional results under high-pressure situations while working on multiple vehicles simultaneously during peak service times.
Education
High School Diploma -
Prior Lake High School
Prior Lake, MNSkills
- Critical thinking
- Reliable and responsible
- Problem-solving
- Multitasking and organization
- Team leadership
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Quality assurance
- Workplace safety
- Outgoing and energetic
- Technical troubleshooting
- Inventory management
- Service and parts teams management
Certification
Marine Inline Engines- Yamaha
Marine Inline V Engines- Yamaha
Marine Tilt and Trim- Yamaha
CFMOTO- Complete training UTV/ATV
Minkota/ Hummingbird Electronics
MRAA Service Manager/ Service Department in person training
Forklift Certified- outdated
Timeline
Service Manager
Farm Island Repair & Marine
06.2021 - Current
Service Technician
Dan's Southside Marine
06.2017 - 05.2021
Service Technician Assistant
Boat Motor Repair & Marine
08.2016 - 06.2018
Automotive Technician
Goodyear Auto Service Center
02.2015 - 08.2016
High School Diploma -
Prior Lake High School