BRADLEY SMITH
Rochester
Summary
Senior project manager with extensive experience in delivering enterprise SaaS and ERP solutions. Proven expertise in change management and stakeholder engagement, resulting in high adoption rates. Successfully led full-lifecycle implementations that enhance operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Project Manager, NetSuite Implementation & Customer Success
SPS Commerce
Minneapolis
03.2022 - Current
- Lead end-to-end NetSuite ERP + EDI integration projects for large suppliers, managing full implementation lifecycle including discovery workshops, solution design, change management, and adoption strategies - resulting in streamlined supply chain operations and accelerated ROI.
- Delivered complex SaaS implementations for high-profile clients such as DripDrop ORS, Channellock Tools, Tactacam, and Carlson Pet Products, enhancing client satisfaction and engagement.
- Drove change management initiatives and process automation, partnering with C-level stakeholders to align business objectives and facilitate seamless transitions from legacy systems.
- Spearheaded creation of Rewards & Recognition program to enhance team visibility and gather valuable customer satisfaction feedback.
Project Manager, Implementation Professional Services
Trimble Transportation (PeopleNet)
Minnetonka
01.2016 - 02.2022
- Managed a team of five Implementation Managers delivering complex transportation SaaS solutions to enterprise fleets (Floor & Décor, La-Z-Boy, Walmart, Estes Express, FedEx Ground, Airgas).
- Reduced average onboarding time by 10% while achieving 80% of new customers live in under 90 days through optimized project plans, change management, and executive governance.
- Delivered 18 POC-to-production implementations with a 91% close rate, utilizing Prosci change management and ADKAR methodologies to enhance user adoption and reduce resistance.
- Developed and executed comprehensive implementation roadmaps, integrating discovery workshops, onsite training, risk management, and post-go-live optimization.
- Conducted discovery sessions and facilitated training for 40+ enterprise customer sites, enabling smooth transition to electronic logging and fleet management platforms.
- Facilitated executive stakeholder alignment and cross-functional collaboration, ensuring value realization and long-term adoption.
National Customer Success Manager
Trimble Transportation (PeopleNet)
Minnetonka
02.2014 - 01.2016
- Managed portfolio of 50-75 national accounts, conducting quarterly business reviews to drive retention strategies.
- Managed customer onboarding processes for Trimble Transportation solutions.
- Conducted regular training sessions for clients on software usage and features.
- Collaborated with cross-functional teams to address customer needs and concerns.
Senior Account Manager
Freightquote.com / C.H. Robinson
01.2011 - 01.2014
Fleet Manager
TransX USA
01.2004 - 01.2011
Fleet Manager
Dart Transit Company
01.2004 - 01.2011
Education
Bachelor of Science - Business Management
Minnesota State University
Mankato, MN01-2004
Bachelor of Arts - Business Administration
Minnesota State University
Mankato, MN01-2004
Skills
- Enterprise SaaS implementation
- NetSuite ERP
- EDI integrations
- Solution design
- Process automation
- Value realization
- Change management
- Stakeholder management
- Project governance
- Cross-functional leadership
- Risk management
- Customer success
- Data analytics
Certification
- Prosci - Change Management Practitioner
- Master of Claude AI - Coursiv
Timeline
Senior Project Manager, NetSuite Implementation & Customer Success
SPS Commerce
03.2022 - Current
Project Manager, Implementation Professional Services
Trimble Transportation (PeopleNet)
01.2016 - 02.2022
National Customer Success Manager
Trimble Transportation (PeopleNet)
02.2014 - 01.2016
Senior Account Manager
Freightquote.com / C.H. Robinson
01.2011 - 01.2014
Fleet Manager
TransX USA
01.2004 - 01.2011
Fleet Manager
Dart Transit Company
01.2004 - 01.2011
Bachelor of Science - Business Management
Minnesota State University
Bachelor of Arts - Business Administration
Minnesota State University