Theresa Fahnbulleh
White Bear Lake
Summary
Dynamic leader with a proven track record at Compass Group USA, adept in operations management and fostering strong customer relations. Excelled in enhancing performance outcomes and customer satisfaction through effective team leadership and complex problem-solving. Demonstrated excellence in time management, ensuring high-quality standards across all roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EVS Operations Manager
Compass Group USA
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Manager
Angels Care Home Health
05.2022 - Current
- Supported residents'' physical health by coordinating medical appointments and follow-up care as required by their individualized health plans.
- Improved resident satisfaction by implementing personalized care plans and fostering a supportive group home environment.
- Enhanced communication between staff and residents through regular meetings, leading to stronger relationships and trust.
- Coordinated community outings for residents, enriching their lives with socialization opportunities outside the group home setting.
- Ensured a smooth transition for new residents entering the group home by coordinating with the intake team, providing orientation to the home environment, and offering ongoing support.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed individual resident needs and goals.
Manager
Abdel Cleaning Services
06.2021 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 9 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Managed team productivity and workflow to exceed quality standards.
EVS Technician
Allina Health
02.2018 - 07.2023
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Assisted management in developing policies and procedures for environmental services operations, ensuring regulatory compliance.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Streamlined workflow for the EVS team by creating detailed schedules and assigning tasks accordingly.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
Education
Bachelor of Arts - Business Management
University of Liberia
Liberia05-2008
High School Diploma -
RC Lawson Institute
Monrovia, Liberia01-1986
Skills
- Complex Problem-solving
- Patient room cleaning
- Team leadership
- Time management
- Documentation and reporting
- Customer relations
- Operations management
Certification
- Certificate in Theological Studies (CTS) - Various accredited theological institutions.
Timeline
EVS Operations Manager
Compass Group USA
07.2023 - Current
Assistant Manager
Angels Care Home Health
05.2022 - Current
Manager
Abdel Cleaning Services
06.2021 - Current
EVS Technician
Allina Health
02.2018 - 07.2023
Bachelor of Arts - Business Management
University of Liberia
High School Diploma -
RC Lawson Institute
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