Brandi Ziegler
Detroit Lakes
Summary
Dynamic property management professional with extensive experience at D.W. Jones Management. Proven expertise in budget creation and tenant relations, successfully enhancing tenant satisfaction and optimizing operational efficiency. Adept at conflict resolution and employee training, consistently delivering exceptional customer service while maintaining high standards of property care.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
D.W Jones Management
Detroit Lakes
09.2020 - Current
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Scheduled tours so interested parties could view available units and see facilities.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Assisted customers in completing rental applications and verifying qualifications.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Received, checked and processed applications for new leases.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Showed units to potential tenants and answered questions about life in community.
- Conducted background checks on applicants.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Regional Manger
DW Jones Management
Walker
10.2015 - Current
- Conducted regular inspections of properties to ensure safety standards were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Created and implemented annual budget for each property in the region.
- Resolved tenant disputes in a professional and courteous manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Monitored tenant compliance with lease terms and regulations.
- Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Conducted periodic inspection of vacant apartments for market-ready condition.
- Conduct annual inspections of units in preparation for state and local inspections.
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
- Established relationships with vendors who could provide goods and services at competitive prices.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Maintained accurate records of all financial transactions related to property management activities.
- Prepared monthly financial reports detailing income, expenses, cash flow.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Assisted with tenants requests and answered questions to improve satisfaction.
Site Manager
D.W. Jones Management
Detroit Lakes
11.2018 - 12.2020
- Collaborated with vendors for procurement of materials needed for projects.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Conducted quality inspections to uphold high standards of workmanship.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Mentored new employees on safety protocols, processes and procedures.
- Responded promptly to resident inquiries or complaints.
- Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
Member Service Coordinator
Lakes Country Association of Realtors
Detroit Lakes
03.2019 - 03.2020
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Collected deposits or payments and arranged for the billing of new Realtors.
- Reviewed real estate listings to identify and correct errors on the MLS.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided customer service to new and existing realtors regarding memberships and dues.
- Assisted with the planning and execution of the annual meeting.
- Create and offer a new member orientation to new realtors.
- Issue and track the locations of lock boxes for realtor use.
Property Caretaker
D.W. Jones Management
Detroit Lakes
11.2014 - 10.2018
- Operated machinery such as lawnmowers, blowers, and snowplows when needed.
- Facilitated the move-in and move-out process for tenants, including inspections and cleaning.
- Painted stairwells, hallways and railings to refresh property interior.
- Shoveled snow from walks and driveways, spreading salt on icy spots.
- Coordinated with outside contractors for major repairs or construction projects.
- Responded to emergency calls in a timely manner.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Conducted routine inspection and cleaning of property and common areas to maintain strict health and safety standards.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
- Conducted basic repairs on plumbing, electrical systems, and furniture to ensure functionality.
- Communicated with management about changes, maintenance needs and tenant issues.
- Assisted with move-in and move-out procedures for tenants.
- Scheduled pest control services when necessary.
Education
A.A.S - Business Management
Central Lake College
Brainerd, MN12.2006
Skills
- Property management
- Budget creation
- Tenant relations
- Lease administration
- Facilities inspection
- Conflict resolution
- Customer service
- Employee training
- Staff management
- Systems and software expertise
- Business recordkeeping
- Capital expense oversight
- Multi-unit management
Hobbies and Interests
- Traveling
- Scrapbooking
- Spending time with family and friends
Accomplishments
I received a score of 99a on a REAC/Inspire inspection
worked my way up through all aspects of property managemetn
References
References available upon request.
Timeline
Leasing Specialist
D.W Jones Management
09.2020 - Current
Member Service Coordinator
Lakes Country Association of Realtors
03.2019 - 03.2020
Site Manager
D.W. Jones Management
11.2018 - 12.2020
Regional Manger
DW Jones Management
10.2015 - Current
Property Caretaker
D.W. Jones Management
11.2014 - 10.2018
A.A.S - Business Management
Central Lake College
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