Brandon Dao
Eagan
Summary
Dynamic sales professional with proven expertise in customer service and relationship building at PVH Retail Stores. Recognized for enhancing team productivity and improving customer satisfaction through effective problem-solving and time management. Skilled in inventory tracking and promoting merchandise, driving repeat business and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Associate
PVH Retail Stores
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Nail Technican/ Manager
Bemidji Nails
01.2021 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Warehouse Worker
Fed Ex Ground
03.2024 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Associate
TJX Companies
06.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Pre Law
University of Minnesota
Minneapolis, MNEagan High School
Eagan, MN06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Relationship building
- Product sales
- Sales expertise
- Professional demeanor
- Inventory tracking
Languages
Korean
Professional Working
Vietnamese
Native or Bilingual
English
Native or Bilingual
Thai
Limited Working
Affiliations
Enrolled in ROTC for the United States Army for college. 1LT
Timeline
Sales Associate
PVH Retail Stores
03.2025 - Current
Warehouse Worker
Fed Ex Ground
03.2024 - 06.2024
Sales Associate
TJX Companies
06.2021 - 07.2023
Nail Technican/ Manager
Bemidji Nails
01.2021 - 01.2025
Pre Law
University of Minnesota
Eagan High School
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